About Elliot Dierksen

Elliot Dierksen · 05-04-2023

I have a C240 M4 that is running the most recent CIMC (4.1(2l)) and the most recent BIOS (C240M4.4.1.2e.0.0615220033) and has the most recent PID catalog installed (4.1(2h)03). The problem I have is that BIOS power management is overriding my selecti...

Elliot Dierksen · 02-22-2023

I have looked at the PCCE API guide, but I didn't find an answer to a question regarding updates to agents and supervisor. I am inferring that I need to get the existing agent information, make the changes to attribute that could have multiple values...

Elliot Dierksen · 02-15-2023

I have been staring at the AXL schema, but I am not making heads or tails of it. I am trying to figure out what error I should trap when I do a getLine for a DN that doesn't exist. This is the code fragment I have at the moment. try: adn_search2 ...

Elliot Dierksen · 02-02-2023

I have a couple C240-M4SX servers running ESXi 7.0. I had a really odd issue with one of them the other day. 3 the fans (3,4,5) were running at much higher speed than the others, and the noise was starting to get to me since they are in my home offic...

Elliot Dierksen · 01-27-2023

I have a post in the Unified Communications forum, but I wanted to ask it here. I have a customer with a PCCE installation and multiple CUCM clusters. I want to use different inbound dial peers for the calls to PCCE because those require "service sur...

Elliot Dierksen · 06-02-2023

You should be able to use this from the platform CLI. show risdb query phone If it hasn't registered in a long time then it could very well be a dust bunny.

Elliot Dierksen · 05-31-2023

Here is another community article that talks about the exact scenario I was describing with 9971 phones. https://community.cisco.com/t5/telepresence-and-video-infrastructure/cts-video-through-cube-to-9971-doesn-t-work-well/td-p/1953863

Elliot Dierksen · 05-31-2023

As I mentioned in the DM, this link should get you started investigating differences in payload types. https://community.cisco.com/t5/telepresence-and-video-infrastructure/rtp-payload-type-for-video-high-definition/td-p/2988031 This one sticks in my...

Elliot Dierksen · 05-31-2023

I saw some discussion in the Collaboration -> Contact Center group about a similar issue. This thread talks about creating a JSON document and passing that to ServiceNow, so that might help you. https://community.cisco.com/t5/contact-center/json-in-u...

Elliot Dierksen · 05-31-2023

Another idea would be to translate the calling party information into +E.164 on the way into the network. Then you can add the appropriate dial plan entries to allow the +E.164 destinations to route out correctly when you attempt to call back a misse...

Member Since	‎05-12-2005 03:24 PM
Date Last Visited	‎06-04-2023 03:10 PM
Posts	1,000
Total Helpful Votes Received	1976

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User Activity

C240-M4 power management oddities

PCCE 12.5 api question regarding agent update

Python/Zeep - failing to trap failure on getLine for non-existent DN

C240 M4 - fan speed issues

Gateway dial peer selection for routing to CCE and CUCM best practice?

Re: CUCM - Clean Up Report

Re: Video Throttled down.

Re: Video Throttled down.

Re: UCCX (ver. 12.5) script Make Rest Call with POST and Body request

Re: Cisco CUCM redial external call with Predigit 8