Hi there, It didn't help much. What I want is that what's the data stored in each of these files. And which file we can use to see which log..
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Can you help in describing these ICM log files.
I want to know what is these files for and which log file stores which data .
: et
: hsl
: mds
: mis
: nm
: nmm
: opc
: pgag
: pim1
: tsyp Also describe if any other files are there.
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Hi All, We want to map ANI (for a specified caller) to a particular agent so how we can achieve this ? One way is to use hardcoding in script but what we can do if we have many such callers ?? Database can be another way but we want something like xml file or any other configuration file. So it there any such way ?? Please provide with some details.
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