Can you help in describing these ICM log files. I want to know what is these files for and which log file stores which data .        : et        : hsl        : mds        : mis        : nm        : nmm        : opc        : pgag        : pim1        ...

Hi All,We want to map ANI (for a specified caller) to a particular agent so how we can achieve this ?One way is to use hardcoding in script but what we can do if we have many such callers ?? Database can be another way but we want something like xml ...