We want to map ANI (for a specified caller) to a particular agent so how we can achieve this ?
One way is to use hardcoding in script but what we can do if we have many such callers ?? Database can be another way but we want something like xml file or any other configuration file.
So it there any such way ?? Please provide with some details.
Database is going to be your best bet, specially if you get into the thousands of ANIs. XML or hardcoding is great for a few maybe even a few hundred ANIs, but anything more than that you'll be better off using a database.