We are using CVP 11.6. When using the CVP Call Studio Record Element, there is always a short noise at the end of the audio file. We've tried muting the phone when pressing # to end the recording but the noise still appears at the very end of the a...
Hi - I'm trying to add/update a trigger via the CCX API and the VM Profile does not accept a dash even though the 'cucmString' data type mentions it does support it.
https://developer.cisco.com/docs/contact-center-express/#trigger-data-structure
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Using IPCC Enterprise 6.0 with CTIOS. When a call gets blind transferred twice, and the second agent updates the ECC variables for the call, the 3rd agent to receive the call gets the same ECC variables as the 2nd agent did instead of the updated EC...
For IPCC Enterprise 6.0 running CTIOS, does anyone know if there is a way to easily display the Skill Group Name instead of the Skill Group Number within the Team Real-Time Status window grid or the Skill Group Statistics window grid in the CTIOS Sup...
This seems like a bug.However, I did find a workaround.Try this:Add all of the audio groups except for 'After Confirm' and 'Before Confirm' to your Record with Confirm element. Or, in your case, delete the 'After Confirm' and 'Before Confirm' audio ...
