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mike.robinson
‎12-18-2019
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1 Accepted Solution
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Member since ‎01-17-2006
7
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Solution

CVP Record Element-Noise at end of audio

Created by in Contact Center
10-25-2018
10-25-2018
We are using CVP 11.6. When using the CVP Call Studio Record Element, there is always a short noise ...

Add/Update Trigger - VM Profile with dash error

Created by in Contact Center
10-09-2018
10-09-2018
Hi - I'm trying to add/update a trigger via the CCX API and the VM Profile does not accept a dash ev...

Re: Before Confirm and After Confirm Error

Created by in Contact Center
08-01-2016
08-01-2016
This seems like a bug.However, I did find a workaround.Try this:Add all of the audio groups except f...

Re: UCCX 7.0.1(sr4) Oubound Call's Cause Stuck Agent

Created by in Contact Center
12-16-2009
12-16-2009
Did you ever get a response from TAC on this issue?I am seeing a similar issue in SR5.Thanks.

Re: Blind Transfers and ECC Variables

Created by in Contact Center
04-03-2006
04-03-2006
Have not tried Consult since it is not being used for this scenario. My first thought was a bug as w...

Blind Transfers and ECC Variables

Created by in Contact Center
04-03-2006
04-03-2006
Using IPCC Enterprise 6.0 with CTIOS. When a call gets blind transferred twice, and the second agent...

Supervisor Desktop Grid

Created by in Contact Center
02-10-2006
02-10-2006
For IPCC Enterprise 6.0 running CTIOS, does anyone know if there is a way to easily display the Skil...
Public Statistics
Date Registered ‎01-17-2006 10:12 AM
Date Last Visited ‎12-18-2019 12:07 AM
Total Messages Posted 7