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Hi, I just got a .lic file from Cisco after I registered the PAK for the additional 10 seats. We currently have 15 seats. I added the license file using "Add License(s)" link in AppAdmin. It appears to have accepted the license file but when I click ...
I know g729 is for VOIP calls to make good use of bandwidth and I know that PSTN (E1 or T1) should use g711 since they are un-compressed. But in my CM 4.1(3) setup, all my calls via PSTN (incoming and outgoing) use g729, even if my IP Phone and the H...
When a PSTN caller calls a DID in our office, the voice gateway sends a dial tone. Then the caller can press a valid 4-digit extension, then the call gets routed. I have 'incoming called number .' command in our VOIP dial-peer but the voice gateway s...
Do you know why the CallDetailRecord table in CDR Database is empty? I just found out in the Publisher server that eventhough the CDR Insert service is started and that there is no error in the Event Viewer, the CallDetailRecord table is empty. Pleas...
In CallManager, is there a way to log calls going through your Inter-Cluster Trunk or Trunk that is using your Gatekeeper? I just want to find out the number of calls or maximum calls at one given time to find out if my VOIP trunk is being over-subsc...
java, thanks.Sorry if I didn't made myself clear. My question actually is: Why PSTN calls always use g729? I have voice-class codec in my VOIP dial-peer and I have g711 as the preferred codec but still PSTN calls use g729. If I hard code g711 only in...
Thanks, Baseer.Is it possible to have more than 1 group in 1 Contact Service Queue? I was looking at the CRS Admin page and I can only select 1 Resource Group from the dropdown for CSQ configuration. Or do you mean assign Skills for each Agent in 1 G...
