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- About ricarlovesit
09-26-2018
ricarlovesit
Member since
11-03-2015
Cisco Employee
Created by
ricarlovesit
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
02-22-2018
02:04 PM
02-22-2018
02:04 PM
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (reltime, abstime, match, recurs, compress)
eg. file get activelog /desktop/logs/* reltime minutes 5
Cisco Finesse
activelog /desktop/logs/* Cisco Identity Service activelog /ids/log/* Cisco Unified CCX Administration activelog /uccx/log/MADM/* Cisco Unified CCX BootStrap Process activelog /uccx/log/MBSP/* Cisco Unified CCX CLI activelog /uccx/log/MCLI/* Cisco Unified CCX ClusterView Daemon activelog /uccx/log/MCVD/* Cisco Unified CCX DB Perfmon Counter Service activelog /uccx/log/perfmon/* Cisco Unified CCX DRF activelog /platform/drf/log/* Cisco Unified CCX Database activelog /uccx/log/db/* Cisco Unified CCX Engine activelog /uccx/log/MIVR/* Cisco Unified CCX JTAPI Client activelog /uccx/log/JTAPI Cisco Unified CCX Jtapi Client Update Utility activelog /uccx/log/JtapiClientUpdate/* Cisco Unified CCX Notification Service activelog /desktop/logs/openfire/* Cisco Unified CCX SNMP Java Adapter activelog /uccx/log/out_jsadkagt*.log Cisco Unified CCX Socket.IO activelog /uccx/log/socketioserver/* Cisco Unified CCX Voice Subagent activelog /uccx/log/SNMP/* activelog /uccx/log/SNMP/out_uccxagt*.log Cisco Unified IP Hostname change activelog /syslog/uccx_*.log Cisco Unified Intelligence Center Reporting Service activelog /cuic/logs/cuic/* activelog /cuic/logs/cuicsrvr/* Cisco Unified Intelligence Center Serviceability Service activelog /cuic/logs/jmx/*
Cisco Desktop Administrator
activelog /uccx/log/desktop/WebAdminLib*
Cisco Desktop BARS
activelog /uccx/log/desktop/bars*
Cisco Desktop Browser and IP Phone Agent Service
activelog /uccx/log/desktop/IPPASvr*
Cisco Desktop Call/Chat Service
activelog /uccx/log/desktop/FCCServer*
Cisco Desktop Client Configuration and Upload Process
activelog /uccx/log/desktop/InstallUploadServlet*
Cisco Desktop Enterprise Service
activelog /uccx/log/desktop/CTIStorageServer*
Cisco Desktop IP Phone Agent Client
activelog /tomcat/logs/desktop/IPPAClient*
Cisco Desktop LDAP Monitor Service
activelog /uccx/log/desktop/Ldap*
Cisco Desktop LDAP Service
activelog /uccx/log/desktop/slapd*
Cisco Desktop License and Resource Manager Service
activelog /uccx/log/desktop/LRMServer*
Cisco Desktop Recording Service
activelog /uccx/log/desktop/RPServer*
Cisco Desktop Recording and Statistics Service
activelog /uccx/log/desktop/FCRasSvr*
Cisco Desktop Sync Service
activelog /uccx/log/desktop/DirAccessSynSvr*
Cisco Desktop VoIP Monitor Service
activelog /uccx/log/desktop/FCVoIPMonSvr*
Cisco EEM Server
activelog /uccx/log/desktop/EEMServer*
... View more
Labels:
01-18-2018
05:56 AM
01-18-2018
05:51 AM
Hi Joseph, Yes, wireshark: https://supportforums.cisco.com/t5/collaboration-voice-and-video/collecting-a-packet-capture-from-a-cisco-ip-phone/ta-p/3119480
... View more
Created by
ricarlovesit
in IP Telephony and Phones
in IP Telephony and Phones
01-18-2018
05:23 AM
01-18-2018
05:23 AM
Unfortunately, no. You have to disable the alert for all services if you want to stop receiving them.
... View more
01-18-2018
05:14 AM
I would suggest you start a capture on the back of the phone.
The logs are showing a tcp timeout TCP-timeout which doesn't seem related to a firmware upgrade.
There must be something dropping keepalives and that's why the phone times out.
... View more
01-17-2018
12:03 PM
When the engine is unable to write into the database for some reason, the system writes the data into temp file. You may open a tac case to see if you have flat files. If you try to restore them and it fails for some reason the files will be deleted so they have to backup the files before restoring
... View more
Created by
ricarlovesit
in Contact Center
in Contact Center
01-17-2018
11:44 AM
01-17-2018
11:44 AM
It's better checking logs to see what's going on.
From Cisco Unified CCX Serviceability, go to Trace, Configurations, Select Service (from drop down menu select:) Cisco Unified CCX Engine, Please set the Maximum No. of Files to 300 and Maximum File Size (KB) to 3145. Do a search for ICD_RTDM and enable Debugging Debugging1 Debugging2 Debugging3 Debugging4
Leave it running for some time and collect Cisco CCX engine logs.
Once you have them you can do a search in the files for "%MIVR-ICD_RTDM-"
That would give you some information about why it's not able to populate those tables.
... View more
Created by
ricarlovesit
in Contact Center
in Contact Center
01-17-2018
10:47 AM
01-17-2018
10:47 AM
It'd be a little hard to tell you what to look for, since you know, this can be caused by many things. You would need to follow the whole call in the logs to see at which point the call fails. If you already know how to find the task you can search for the task + ID like in this case, it was 'Task 0895784044' you need to search for that in the logs and you will see each step of the script and can see at which point the call failed.
... View more
Created by
ricarlovesit
in Collaboration, Voice and Video Documents
02-22-2018 02:04 PM
02-22-2018 02:04 PM
These are the paths to get to each CCX logs through CLI. They may be
helpful if you are having issue...
01-18-2018 05:51 AM
Hi Joseph,Yes,
wireshark:https://supportforums.cisco.com/t5/collaboration-voice-and-video/collecting...
Created by
ricarlovesit
in IP Telephony and Phones
01-18-2018 05:23 AM
01-18-2018 05:23 AM
Unfortunately, no. You have to disable the alert for all services if you
want to stop receiving them...
01-18-2018 05:14 AM
I would suggest you start a capture on the back of the phone. The logs
are showing a tcp timeout TCP...
01-17-2018 12:03 PM
When the engine is unable to write into the database for some reason,
the system writes the data int...
Created by
ricarlovesit
in Contact Center
01-17-2018 11:44 AM
01-17-2018 11:44 AM
It's better checking logs to see what's going on. From Cisco Unified CCX
Serviceability, go to Tra...
Created by
ricarlovesit
in Contact Center
01-17-2018 10:47 AM
01-17-2018 10:47 AM
It'd be a little hard to tell you what to look for, since you know, this
can be caused by many thing...
Created by
ricarlovesit
in Unified Communications Infrastructure
12-22-2016 05:15 AM
12-22-2016 05:15 AM
What CUCM version are you running? The default value for call count on
conference bridge parameters ...
Public Statistics
| Date Registered | 11-03-2015 03:58 PM |
| Date Last Visited | 09-26-2018 01:28 PM |
| Total Messages Posted | 10 |
| Total Helpful Votes Received | 30 |
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