These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (reltime, abstime, match, recurs, compress)
eg. file get activelog /desktop/logs/* reltime minutes 5
Cisco Finesse
activelog /desktop/logs/* Cisco Identity Service activelog /ids/log/* Cisco Unified CCX Administration activelog /uccx/log/MADM/* Cisco Unified CCX BootStrap Process activelog /uccx/log/MBSP/* Cisco Unified CCX CLI activelog /uccx/log/MCLI/* Cisco Unified CCX ClusterView Daemon activelog /uccx/log/MCVD/* Cisco Unified CCX DB Perfmon Counter Service activelog /uccx/log/perfmon/* Cisco Unified CCX DRF activelog /platform/drf/log/* Cisco Unified CCX Database activelog /uccx/log/db/* Cisco Unified CCX Engine activelog /uccx/log/MIVR/* Cisco Unified CCX JTAPI Client activelog /uccx/log/JTAPI Cisco Unified CCX Jtapi Client Update Utility activelog /uccx/log/JtapiClientUpdate/* Cisco Unified CCX Notification Service activelog /desktop/logs/openfire/* Cisco Unified CCX SNMP Java Adapter activelog /uccx/log/out_jsadkagt*.log Cisco Unified CCX Socket.IO activelog /uccx/log/socketioserver/* Cisco Unified CCX Voice Subagent activelog /uccx/log/SNMP/* activelog /uccx/log/SNMP/out_uccxagt*.log Cisco Unified IP Hostname change activelog /syslog/uccx_*.log Cisco Unified Intelligence Center Reporting Service activelog /cuic/logs/cuic/* activelog /cuic/logs/cuicsrvr/* Cisco Unified Intelligence Center Serviceability Service activelog /cuic/logs/jmx/*
Cisco Desktop Administrator
activelog /uccx/log/desktop/WebAdminLib*
Cisco Desktop BARS
activelog /uccx/log/desktop/bars*
Cisco Desktop Browser and IP Phone Agent Service
activelog /uccx/log/desktop/IPPASvr*
Cisco Desktop Call/Chat Service
activelog /uccx/log/desktop/FCCServer*
Cisco Desktop Client Configuration and Upload Process
activelog /uccx/log/desktop/InstallUploadServlet*
Cisco Desktop Enterprise Service
activelog /uccx/log/desktop/CTIStorageServer*
Cisco Desktop IP Phone Agent Client
activelog /tomcat/logs/desktop/IPPAClient*
Cisco Desktop LDAP Monitor Service
activelog /uccx/log/desktop/Ldap*
Cisco Desktop LDAP Service
activelog /uccx/log/desktop/slapd*
Cisco Desktop License and Resource Manager Service
activelog /uccx/log/desktop/LRMServer*
Cisco Desktop Recording Service
activelog /uccx/log/desktop/RPServer*
Cisco Desktop Recording and Statistics Service
activelog /uccx/log/desktop/FCRasSvr*
Cisco Desktop Sync Service
activelog /uccx/log/desktop/DirAccessSynSvr*
Cisco Desktop VoIP Monitor Service
activelog /uccx/log/desktop/FCVoIPMonSvr*
Cisco EEM Server
activelog /uccx/log/desktop/EEMServer*
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