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Hello,We have Cisco Expressway X15 MRA. When a Jabber client tries to log in from outside the corporate network, I can see the authentication attempt in the Expressway-C logs, but Jabber then reports that the user cannot connect from outside the netw...
Hello,We have a CUCM version 15 cluster where all internal calls work without any issues. However, Jabber softphones that register via Expressway Edge and Core X.15 (MRA) experience call drops after approximately 20–40 seconds, even during an active ...
Hello everyone,I have a branch connected to the local telecom provider via a SIP trunk. The provider sends DTMF as inband, while the rest of our branches use RTP-NTE (RFC 2833).I have been trying to convert the DTMF from inband to RTP-NTE on our Cisc...
Hello,Our head office is set up in a centralized configuration, and each branch connects to the CUCM via a SIP trunk provided by the telecom provider. The SIP trunk connects to a Cisco 4431 router located at each branch.Everything works fine for all ...
Yes, the Expressway-E has two NICs.The MRA SRV records are configured on our public DNS.Regarding the DNS/domain configuration, I have already provided the details above, including the internal and public DNS zones, the A records, and the SIP domain ...
I tested removing the domain from Expressway-E as you suggested, but MRA did not work after removing it, so I restored the domain to its original configuration.With the domain configured on E, a fresh Jabber login reaches the username and password st...
I have already run the CollabEdge Validator and SRV Checker, and no issues were found.Also, the Jabber client can connect successfully over MRA when it has cached login information. The issue only occurs with a fresh login, where Jabber shows “Cannot...
Sorry for the confusion. We have two domains in our environment: **.net** as the internal domain and **.com** as the external/public domain.Our public DNS has the MRA SRV records under the **.com** domain, and our internal DNS server has both **.net*...
