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Hello,We have Cisco Expressway X15 MRA. When a Jabber client tries to log in from outside the corporate network, I can see the authentication attempt in the Expressway-C logs, but Jabber then reports that the user cannot connect from outside the netw...
Hello,We have a CUCM version 15 cluster where all internal calls work without any issues. However, Jabber softphones that register via Expressway Edge and Core X.15 (MRA) experience call drops after approximately 20–40 seconds, even during an active ...
Hello everyone,I have a branch connected to the local telecom provider via a SIP trunk. The provider sends DTMF as inband, while the rest of our branches use RTP-NTE (RFC 2833).I have been trying to convert the DTMF from inband to RTP-NTE on our Cisc...
Hello,Our head office is set up in a centralized configuration, and each branch connects to the CUCM via a SIP trunk provided by the telecom provider. The SIP trunk connects to a Cisco 4431 router located at each branch.Everything works fine for all ...
Sorry for the confusion. We have two domains in our environment: **.net** as the internal domain and **.com** as the external/public domain.Our public DNS has the MRA SRV records under the **.com** domain, and our internal DNS server has both **.net*...
Yes, the SIP domains are configured on Expressway-C. There are two SIP domains configured on Expressway-C, one for **xyz.com** and one for **xyz.net**. On Expressway-E, only **xyz.com** is configured.We do **not have Cisco IM & Presence (IM&P)** in o...
Thank you for your suggestions. I had already checked the logs using CSA Tools, but I did some additional troubleshooting today and found the following:I checked both scenarios using CSA Tools:1. When Jabber fails to connect remotely.2. When Jabber c...
Thank you for your reply.I had already applied the settings @Mohammadreza Hadi mentioned earlier with the Sophos firewall, but they didn’t work. I later repeated the same adjustments with the MikroTik firewall, and the issue was resolved.We will now ...
