Can we register Spark Room Kit Plus on Microsoft Office 365 over Wifi Network?If not any VC endpoint (any OEM) which can do the same i.e. work over Wifi and register on Office 365?

Does Cisco Unified Communications Manager Express 11.5 version support Verint recording solution? Is it possible using port spanning or any other way?If yes, any configuration document available?

I have CCX 7.0 & CCM 7.1.In CAD software agent goes into Reserved status when a call hit to the agent & the agent  is not able to take the call as all icons are greyed out. And this is happening to few agents only while for other agents its working f...