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Experiencing intermittent 443 connection issues to ASP. I am looking for best debugging tips for TCP which output would be directed to syslog server. Any suggestions??
I am unable to find the setting which allows the Call Handler greeting length value to be changed. Presently, the value is set at 30 seconds.Any suggestions?
don't think this is possible, but here goes: i have several multi-skilled agents. the agents are in multiple CSQs using skills-based routing. once an agent takes a calls in one CSQ, i need that same agent to not loose his place in the other CSQ. ...
Win2000 UM 4.0(5) partner 2003AD Exch2003 SP2during directory handler, if invalid entry occurs, caller is routed to opening greeting call handler. is there a setting to affect the behavior? i specifically want to control the redirection for each di...
Unity UM, 4.0(5) OS Win2k, Sp4 partner Ex2k3 OS Sp1, Exch Sp1. When user reads email via TUI, choosing the delete option 'permanently' deletes from Exchange. Deleted email via TUI is not placed in Deleted Folder. I know there is an option to place...
we are experiencing same issue. internal messages are forwarded immediately to exchange mailbox, but outside caller's messages sit in UMR for a period between 2 to 8 hours. a restart of unity will flush everything.unity 4.0(5)
obviously, i was in a hurry and mis-wrote. forget about the name lookup handler. my last post explains the situation correctly. during AA call handler, user inputs invalid extension. caller is routed to opening greeting.I enabled, through the Adv...
sure. using a call handler for an AA. the part that is causing the issue is the ability to 'dial an extension at any time'. when the caller mis-dials the extension, he is thrown out to the opening greeting. the ideal result would be to send the c...
This is a very critical function, especially for multi-site deployments. Is there anything on the roadmap to address this? All feedback is greatly appreciated.
Meant to state in the beginning of this thread... I enabled, through the Advanced Settings Tool, the option to 'Expose the error greeting for subscribers on the SA', but after making the change, restarting the server (not service), the option is not...
