Henry Pugsley
Level 1
Level 1
Member since ‎10-08-2009

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  • 13 Posts
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I have a customer who currently has several T1 tie trunks to link remote PBXs together.  They also have a high speed metro Ethernet service that links all of the sites.  Since the cost of T1s is increasing and the cost of Metro-E is decreasing, they ...
This is a diagram of what I am dealing with (IP addresses changed to protect the innocent). It is a multi-homed network with Internet links at R1 and R5. R1 and R5 have a public AS to connect to the Internet, and a private AS to connect to internal r...
I have 2 CCX clusters (both 8.0.2, soon to be 8.5.1) integrated with a single UCM 8.5.1 cluster.  Is there a way to "hide" agents in one cluster from reporting in the other cluster?  The issue I have is that admins from CCX cluster 2 have to sort thr...
I have a CCX 8.0.2 cluster which runs a few dozen contact center applications.  One of the applications receives 2000-5000 calls a day, and the abandoned call rate is 2-3 times higher than the handled call rate.  I believe this to be a staffing/train...
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Member Since ‎10-08-2009 01:40 PM
Date Last Visited ‎01-23-2024 08:23 AM
Posts 13
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