Unfortunately there is no way to export the Phone Templates from CUCM that I am aware of. ... View more

BAT does have this available under Import/Export - Export.  Then under Device Data choose Phone Button Template.  Run the export then save the tar file from Upload/Download Files and you will have the csv for your templates that you can then import to 12.5. ... View more

To the best of my knowledge there is no way to mute/disable the speaker on an 8831.  You can only turn the volume low, but not completely off.  Your other option is to put the call on hold, assuming that you do not have MoH enabled on the device. ... View more

Hello.  Can you please confirm what you mean when you say "grayed out"?  My assumption is that when you click on the MWI (labeled as MWI-1?) you see the "Current Status" field grayed out.  If so then that is correct, you cannot change that field.  Have you tried leaving a test message on the mailbox and confirming that you see the "Number of Messages" value increase by 1 under the "Mailbox" option?  If you do see it increase, confirm that the extension for MWI is indeed correct for line 1 of the phone in question. ... View more

Hi, Paul.  Take a look in CDR.  When you search on calls, look under "Media Info" and click on the "Others" link.  That will give you information about the video of the call. VideoCap_Codec 103 103 VideoCap_Bandwidth 816 816 VideoCap_Resolution 10 10 https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/11_5_1/cdrdef/cucm_b_cucm-cdr-administration-guide-1151/cucm_b_cucm-cdr-administration-guide-1151_chapter_0101.html ... View more

To clarify, that bug ID is a Sev 6 Product Enhancement and not a fix to your issue.  Here is the bug from a previous Cisco Notification Alert.  If you aren't signed up to get these for your specific products and versions I highly recommend that you sign up for them. Alert Type: New Bug Id: CSCvt04894 Title: CP-88xx - Make 'Lower Your Voice Alert' Disabled By Default Status: Open Severity: 6 Enhancement Description: Symptom: The 'Lower Your Voice Alert' feature was added in 12.7(1) and it is enabled by default. This feature seems like something people should choose to enable rather than choose to disable; therefore, it is better to have this disabled by default. Conditions: 78XX or 88XX phone using firmware version 12.7(1). The phone asks the user to consider lowering their voice: "That's a bit loud! Consider lowering your voice." Workaround: Lower your voice. Press the ignore button. Disable this feature from the phone settings as described in the release notes for the firmware. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/firmware/12-7-1/releasenotes/p881_b_rns-8800-1271.html#reference_17986B4CF5C024C2FFC5234F34FA0885 Further Problem Description: There is another enhancement which requests the ability to disable 12.7(1) features from CUCM. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt01888 Last Modified: 15-Feb-2020 Known Affected Releases: 12.7(1) ... View more

Per the release notes for 12.7(1): Lower Your Voice Alert Users can help keep their phone conversations at an appropriate volume level with the Lower Your Voice alert. When you speak loudly, a warning message displays on the phone screen. You can lower your voice or select   Ignore . This feature is enabled by default and is located in the phone settings menu if you want to disable it. It does not require any configuration in Cisco Unified Communications Manager. Lower Your Voice is available for handsets and headsets only. ... View more

No worries.  Did you get the assistance you needed on your other post? ... View more

b ... View more

Hi, Chris.  On CUCM the features such as hold and transfer would be configured in Call Manager as softkeys on the phone button template.  I'm not sure what the corresponding option would be on a third party platform.  However with that said, there is also currently no 3PCC (third party call control)/multiplatform firmware available for the 8821 models. ... View more