could also run the Historical report Detailed call bay call CCDR report and Abandoned call report for the same time period that will help us to take a look at the all call in the MIVR logs.based upon the logs this looks like the normal abandoned call...
Hi John,The way you can achieve this is as follows,--remove the second node from the cluster of 7.x--run the put backup took on the standalone node--install the uccx 8.5 on the second node with the same IP addressa and hostname as the existing 7.x no...
Hi,Voice Contact so normally for the incoming calls to the agents desktop. Still doubtful we can use it for the regular call but I will take a look at it and let you know.Thank youRajani Joshi
Hi Chad, You can try the one of these,1) Make the helpdesk person also agents. What you can do is brfore redirecting the calls to the helpdesk agents regular phone line which has voicemail, create another number which does not contain voicemail and ...
