Hello all,Has anybody tried to enable webview in an IPCC 6.0 installation?I am tried to do this and the webview homepage is not starting at all.When I put http://<aw server>/<customer instance> on my browser it is redirecting me to CiscoAdmin.jhtml b...

Hi everyone,Is there a way to configure the Agent Desktop software, so that the agent could see the peripheral name of the Skill Group that belongs to, and not the peripheral number in the Skill Group statistics?Thank a lot in advance.Varthis

Hello people,I want to ask if it's possible for an IPCC agent to view on his/her cti desktop sw (CAD, Toolkit or CTI_OS) the queue (or the SG) for which he/she answers an incoming call.Meaning, if an agent belongs to 2 Skill Groups, how could he/she ...

Hi all,Has anybody found a document that describes the procedure to configure ipphone agents for IPCC Enterprise 5.0 (as the backup scenario)?The only thing that I have found on CCO is http://www.cisco.com/univercd/cc/td/doc/product/icm/icmentpr/icm4...