We have two clusters connected by an intercluster trunk.  We would like to have a call go across the trunk, and then force the user to enter a forced authorization code.  However, the call will not complete when a forced authorization code is require...

All,I hope someone can help me. I am trying to run a AXL/SOAP executeSQLUpdate to update the Display on Phones. I know that Informix doesn't support JOINS for Update statements, and I have tried several alternatives to get this working to no avail...

We are in the process of upgrading IPCC Express from 4.0.4 to 4.0.5. The Cisco Agent Desktop upgrade requires Administrative Rights to the Local PC in order for the Desktop upgrade to be successful. Is there a way to just grant rights to the partic...

I am trying to write Custom Call Variables in my script using a Set Session Info Step. IPCC Express 4.x does not seem to use the old variable name ccdrVar1, 2 and so on. Does anyone know what the new variable names are?