Mr. Ho,I agree that this could be a CUCM configuration issue. Within CUCM a SIP trunk and Route patterns must be configured. This Cisco link, http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fsmr.html#wp1066324, and this Telre...
Mr. Ho, Did you change the CallRex Call Control service and Call Recording service configuration to Forked Audio? It seems like you might still be relying on port mirroring. This article should clear up the steps:http://help.telrex.com/call_recordin...
Hello Santiago,There are quite a few third party products that can assist you with call recording and monitoring. You may want to consider looking at vendors like Verint/Witness, eTalk, or Telrex (www.telrex.com/cisco_call_recording.htm).
You may want to consider implementing third party software for call recording. There are quite a few options out there, including Verint/Witness, eTalk, and Telrex (see http://www.telrex.com/cisco_call_recording.htm).
There are quite a few third party applications that will allow you to record calls on the UC 520. Check out vendors like Verint/Witness, NICE, or Telrex (http://www.telrex.com/cisco_call_recording.htm) to learn more about their recording options.