02-03-2009 09:27 PM - edited 03-15-2019 03:58 PM
Hi,
I would like to know is there any call recording solution for uc520.
All calls should be able to recorded automatically or manually.
Waiting for valuable suggestions.
Thanks
Najeeb
02-03-2009 10:52 PM
Hello Najeeb
Yes Unity Express has an on demand recording feature, similar to Unity server,
basically, you conference a number on CUE, and you get the recording as a VM on the inbox of the user that triggered the call recording.
Here's the link onhow to configure it
It says that you need hardware conferencing configured, from my experience that is not quite true if your IP phone uses g711u.
Take care
- Manny
02-04-2009 07:31 AM
There are quite a few third party applications that will allow you to record calls on the UC 520. Check out vendors like Verint/Witness, NICE, or Telrex (http://www.telrex.com/cisco_call_recording.htm) to learn more about their recording options.
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