Is there a way to allow or force the agent to change their password in CAD?  We have created all the users with no passwords.  Now Business wants them to all have unique passwords. We would like to allow the agents to change their own

Is there any way to drop a caller from a conference call using the Agent Desktop like we can do with the ConfList on the physical phone?

In my Expanded Call Variable List the user.microapp.ToExtVXML is set for Array enabled, but the maximum array size is 1 and is grayed out.  How do I increase that number.  All documentation regarding setting up reporting and logging requires addition...

I have a central site using call handlers for both open and closed hours. Also, a branch office using the standard greeting for all hours. I am installing a third office that wants to use just the closed greeting. I created a CTI route point, and ...