Can this system be installed easily or does it take intensive programing?Cisco Supervisor Desktop you can monitor live calls of the contact center agents. That is available with Contact Center Express (UCCX) or Enterprise (UCCE)

I'm in need of some help figuring out what we need to do to be able to tap into live calls happening in our callcenter. At my previous company we had a side car they called it that listed everyone's extentions and we could click to listen in on the c...