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I have been unable to find a lot of information on LDAP profiles, but I came across a blog that said that LDAP profiles are only used for Android, iphone and ipad. It stated that the only way to control the search base on Jabber for Windows is by usi...
We are running Webview on UCCE 6.0. I am trying to get a better understanding of some fields in the call type and agent detail reports. I have found the formal definitions but I still dont have a good understanding of what the fields mean. I was wond...
I need assistance selecting the correct vpn technology to meet my requirements.I have a 2801 router that I will be using to terminate the vpn sessions. I will be using 871 series routers for the remote clients. The requirements that make it difficult...
I am trying to figure out how to calculate longest call in queue for ICM 6.0 with IPIVR 3.5. I know how to collect the realtime information from ICM, i just dont know how to use it. The date/time format is a "java.sql.Timestamp"It looks like this:200...
I have a client who is running IPCC 4.0(5) on its own server running a very basic helpdesk script. The agents use CAD. Almost all calls to the agents come in from the PSTN.The agents have been experiencing an isssue where the first second or two of t...
Has there been any recent enhancements regarding the capability to use SSO authentication in hybrid-mode for the phone integration credentials into call manager? Thanks
I noticed that if i uninstalled the windows application and re-ran the executable the new ldap settings i configured via a command line switch when executing the msi didnt take affect even though the install log shows the correct custome ldap tftp fi...
Hi kwu2:I went with your orignal advice and setup spoke-to-spoke dmvpn with minimal trouble. I used this document as an example.http://www.cisco.com/en/US/partner/tech/tk583/tk372/technologies_configuration_example09186a008014bcd7.shtmlThanks Again
Hi kwu2, thanks for the reply.The remote sites dont need to talk directly to each other, their traffic can flow thru the hub router if that makes for a simplier solution. There is only going to be about 6 sites and the only traffic will be RTP and Sk...
