What are the various ways of importing users with phones when the Communications Manager 9.0 is sync'd with LDAP. Also, what method is the easiest and fastest? For example, I could do the following steps: Sync CUCM with LDAP to import new users, add phones using bat files, manually update users to associate devices etc I believe I should also be able to do the above method and use a bat file to update the users to associate devices etc. This method still involves 2 steps and the creation of 2 seperate bat files. In CUCM version 9 it is possible to have local and LDAP users, so is it possible to add the phones and users using the phones/users tab of the bat file and have them beocme LDAP users? Thank you, Danny
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I have a question about a script I am writing. For simplicity, lets say that my script is as follows: *****Main Script******** *Start *Accept *Play Prompt *Menu 1 – Queue call to agents in skillset 1 (Direct telephone number 204-555-1001) (Either call a subflow or call redirect) 2 – Queue call to agents in skillset 2 1 (Direct telephone number 204-555-1002) (Either call a subflow or call redirect) 3 – Queue call to agents in skillset 3 (Direct telephone number 204-555-1002) (Either call a subflow or call redirect) *Terminate *End Since each of the menu options will have their own direct telephone number I realize that I need the following: 1) A main script set up as an application with an extension number (and external number) 2) Additional scripts for each menu option, set up as applications with individual extension numbers (and external number) My question is as follows: for each menu option, is it better to use the call redirect step which will transfer to the specific application’s extension or should I use subflows? Also, if I use subflows, the first step in the script would have to be an “if statement” that checks whether the call has been accepted and if not, the call would have to be accepted. How is this done( I remember reading this somewhere, but can't remember where)?
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