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Hi Community,
I'm currently checking out the new capabilities with Finesse 12.0, but I'm failing to add a custom gadget to the horizontal header. It works when it's loaded in the regular tabs.
The code looks good/processed in the debugger, but the on...
Hi all,
does anybody know where I can find the ECE JavaScript SDK including the samples? I didn't find it on the devnet site, installation media and not even on my servers (11.6/12.0).
Probably I'm blind, but I just found:
the recent minified library...
We're currently implementing a new task routing workflow for a customer. During SocialMiner API and Finesse Client testing everything went well regarding rona. But in the ucce call flow we can't check if rona occured.Most customers require to increas...
Actually I’ve found an issue when the agent loses connection to finesse after accepting a task.As long as the agent is able to log in within ~60s again, the dialog is still available agent. If the agent logs in after he was automatically logged out o...
Hey Denise,
Thanks for your answer. In the sessions regarding release 12.0 they were promoting that we can use all the space in the header for custom gadgets.
The admin guide says: "The Horizontal Header on the Finesse desktop has the following compo...
Hey Omar,
Thanks for that one (+your fast response)... it is essentially the same content that is available on the dCloud server as well.
But the samples with client library version 0.0.25 are outdated, because recent 11.6 installations use 0.0.28 an...
Yes, I can provide logs. What are you interested in? Just Finesse and Social Miner or anything else like CTI Server / PIM, ...I've attached the relevant finesse desktop log. The test was done in DevNet PCCE 11.5 Sandbox.Steps to reproduce:login in ag...
