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- About michal_madejowski
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Member since
11-04-2016
47
Posts
5
Helpful
2
Solutions
02-28-2019
01:55 AM
1. Check the agent state status from agent_state_trace table 2. Check the PG user in CUCM, add again this phone to controlled device 3. check the console logs from IP Phone from CUC, Status messages and console logs maybe it was something on switch.
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Created by
michal_madejows
in Contact Center
in Contact Center
10-10-2018
04:48 AM
10-10-2018
04:48 AM
Ok, thank You for help, I will contact with our programmer to take care of this feature
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Created by
michal_madejows
in Contact Center
10-10-2018
12:34 AM
10-10-2018
12:34 AM
as documentation said: "A supervisor can set the state of another user to READY only if that user is in RESERVED, TALKING, or HOLD state. " The our agent is in state RESERVED_OUTBOUND. Is there any difference?
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Created by
michal_madejows
in Contact Center
10-09-2018
07:38 AM
10-09-2018
07:38 AM
Hi
We have Finesse 11.5(1) version.
I want to able the supervisor to change the agent status from reserved to ready / not ready state. Is it possible? How can I do this?
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Labels:
07-05-2018
07:53 AM
HI @eandrcisco007
Did You find resolution for this problem? I have this same, logs from jgw1
CiscoTermOutOfServiceEv Term: SEP3820560C12DC Cause: DEVICE_UNREGISTERED 12:04:15:132 pg1a-jgw1 Trace: CiscoTermOutOfServiceEv Sending AddressOutOfService for 1 addresses 12:04:15:132 pg1a-jgw1 Trace: MsgAddressOutOfService: Addr: 91367 Cause: 1005 12:04:15:132 pg1a-jgw1 Trace: CiscoAddrOutOfServiceEv Addr: 91367 Cause: DEVICE_UNREGISTERED 12:04:15:132 pg1a-jgw1 Trace: MsgAddressOutOfService: Addr: 91367 Cause: 1005 12:04:15:132 pg1a-jgw1 Trace: MsgRemoveCallObserver: Addr: 91367 InvID: -200 12:04:15:132 pg1a-jgw1 Trace: CallObservationEndedEv: Ended Object: Addr: 91367 12:04:15:134 pg1a-jgw1 Trace: removing Terminal Observer to: 91367 12:04:15:134 pg1a-jgw1 Trace: Call to address.removeObserver for 91367 returned in 2 milsecs
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Created by
michal_madejows
in Contact Center
07-02-2018
04:08 AM
07-02-2018
04:08 AM
Hi,
I have problem with campaign report with is using t_campaign_query_rule_real time table from awdb. In this table I did not see query rule which I uploaded contact today. How the data is generated for this table because the number of records changes every minute? With raport should I use to see campaign status?
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Labels:
Created by
michal_madejows
in Contact Center
06-08-2018
04:32 AM
06-08-2018
04:32 AM
SOLVED:
Restart Call Manager node helped.
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Created by
michal_madejows
in Contact Center
06-08-2018
12:49 AM
06-08-2018
12:49 AM
Hello
I have this same problem but restart Finesse server did not help.
have 2 sides but SideB is offline write now. Restarted PG1,PG2,DIALER,CG1A and CTIOS also but nothing the only thing that worries me that JGW1 status in portico is CONFIGURING. In logs I have:
13:39:16:533 pg1a-jgw1 Trace: JtapiPeer.getProvider(): caught PlatformException(com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- maximum provider limit reached) Provider could not be created.. 13:39:16:533 pg1a-jgw1 Trace: Message: Unable to create provider -- maximum provider limit reached.
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Created by
michal_madejows
in Contact Center
06-07-2018
08:41 AM
06-07-2018
08:41 AM
Hi
I tried to search something in google but I found nothing. When I try to log finesse lab server then shows me error:
"This Finesse Server is out of service. Attempting to find a server that is in service"
Users can log to the finesse before.
I have 2 sides but SideB is offline write now. I restarted all finesse server from CLI but nothing. Restarted PG1,PG2,DIALER,CG1A and CTIOS but nothing
the only thing that worries me that JGW1 status in portico is CONFIGURING. In logs I have:
13:39:16:533 pg1a-jgw1 Trace: JtapiPeer.getProvider(): caught PlatformException(com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- maximum provider limit reached) Provider could not be created.. 13:39:16:533 pg1a-jgw1 Trace: Message: Unable to create provider -- maximum provider limit reached.
Everything else looks fine.
In Team Resource I have information:
"The Finesse server is currently Out of Service. Team Resource Management can only be performed when it is In Service"
In CUCM I have users:
Someone have this same issue and can help me?
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Labels:
Created by
michal_madejows
in Contact Center
02-16-2018
07:03 AM
02-16-2018
07:03 AM
Thank for Answer. Query Rule is ok. We only had one case from hundreds of thousands of connections in our UCCE 9.0 system so we decided to omit this problem. Probably it was made change of this campaign in this time but we truly do not know why it no call after this.
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Created by
michal_madejows
in Contact Center
01-26-2018
01:03 AM
01-26-2018
01:03 AM
Thanks for answer. RAT_SG exist because I created 2 campaign which is are similar but they are not always be enable together. There is about 6 agents on this campaign (KART.SG), it is not a big Campaign. Yes it is possible that agents are assigned more than one skill KART.SG. I don't thik that chanccge "No Answer Ring Limit" will have some impact on this situation. The ring timeout value are varies because we have a lots of campaign and it is possible that they are otherwise configured than this one I have a lots of records in Region_Prefix table but I am using SIP Proxy to route connection between ports on gateway
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Created by
michal_madejows
in Contact Center
01-15-2018
01:51 AM
01-15-2018
01:51 AM
I do not know where can I check this but every campaign work in 1 time zone - UTC +1. For now I do not have additional cases, campaign works properly I send You link with logs but without baimport. The last time I restarted the logger 25 days ago.
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Created by
michal_madejows
in Contact Center
01-11-2018
12:53 AM
01-11-2018
12:53 AM
unfortunately I do not know what changes was made, another user made them. no, agents do not tried to ring this number again but numbers are ok, here is screen from contact history.
in campaign I have UTC +01:00 zone. Time from logs are correct. All my UCCE systems have UTC +01:00 time zone.
this is normal agent based campaign in progressive mode. Even the max attemps was changed, the contacts should ring in future.Skill group have never been removed.
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Created by
michal_madejows
in Contact Center
01-10-2018
01:02 AM
01-10-2018
01:02 AM
In dialing list I have no zone selected, in configuration of the campaign I have Warsaw +01: 00 time zone. For now I have this problem only on one campaign. I have 10 contacts in DL_5139_5421 and 5 with this issue. Every customer number are polish mobile number (with prefix +48) so I be sure that they are from the same time zone.
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Created by
michal_madejows
in Contact Center
01-09-2018
01:51 AM
01-09-2018
01:51 AM
Thnak You. I have ImportAreaCodeProcDisable parameter set to "1",local time zome GMT+1 and I do not have personal callbacks on this campaign. So my question is why is this happens? Whether someone changed something on campaign and dialer put callback in wrong time? What should I do to fix it?
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02-28-2019
1. Check the agent state status from agent_state_trace table2. Check the
PG user in CUCM, add again ...
Created by
michal_madejowski
in Contact Center
10-10-2018
10-10-2018
Ok, thank You for help, I will contact with our programmer to take care
of this feature
Created by
michal_madejowski
in Contact Center
10-10-2018
10-10-2018
as documentation said:"A supervisor can set the state of another user to
READY only if that user is ...
Created by
michal_madejowski
in Contact Center
10-09-2018
10-09-2018
Hi We have Finesse 11.5(1) version. I want to able the supervisor to
change the agent status from re...
07-05-2018
HI @eandrcisco007 Did You find resolution for this problem? I have this
same, logs from jgw1 CiscoTe...
07-02-2018
Hi, I have problem with campaign report with is using
t_campaign_query_rule_real time table from awd...
Created by
michal_madejowski
in Contact Center
06-08-2018
06-08-2018
SOLVED: Restart Call Manager node helped.
06-08-2018
Hello I have this same problem but restart Finesse server did not help.
have 2 sides but SideB is of...
Created by
michal_madejowski
in Contact Center
06-07-2018
06-07-2018
Hi I tried to search something in google but I found nothing. When I try
to log finesse lab server t...
Created by
michal_madejowski
in Contact Center
02-16-2018
02-16-2018
Thank for Answer. Query Rule is ok. We only had one case from hundreds
of thousands of connections i...
Created by
michal_madejowski
in Contact Center
01-26-2018
01-26-2018
Thanks for answer.RAT_SG exist because I created 2 campaign which is are
similar but they are not al...
Created by
michal_madejowski
in Contact Center
01-15-2018
01-15-2018
I do not know where can I check this but every campaign work in 1 time
zone - UTC +1.For now I do no...
Created by
michal_madejowski
in Contact Center
01-11-2018
01-11-2018
unfortunately I do not know what changes was made, another user made
them.no, agents do not tried to...
Created by
michal_madejowski
in Contact Center
01-10-2018
01-10-2018
In dialing list I have no zone selected, in configuration of the
campaign I have Warsaw +01: 00 time...
Created by
michal_madejowski
in Contact Center
01-09-2018
01-09-2018
Thnak You.I have ImportAreaCodeProcDisable parameter set to "1",local
time zome GMT+1 and I do not h...
Public Statistics
| Date Registered | 11-04-2016 06:08 AM |
| Date Last Visited | 08-29-2019 08:05 AM |
| Total Messages Posted | 47 |
| Total Helpful Votes Received | 5 |
Helpful Votes Given To
