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About michal_madejowski
07-24-2020
michal_madejows
ki
Beginner
Contact Center Engineer
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Member since
11-04-2016
48
Posts
10
Helpful
2
Solutions
Latest Contributions by michal_madejowski
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Re: 50002 - What is considered statistically normal versus high frequency of these errors?
Created by
michal_madejowski
in
Contact Center
07-16-2020
07-16-2020
Hi Statistics from our clients: Date Agents 50002dedups_Hours_% Logins HoursLoggedIn 50002_dedup 500...
Re: Device_Unregistered
Created by
michal_madejowski
in
Contact Center
02-28-2019
02-28-2019
1. Check the agent state status from agent_state_trace table2. Check the PG user in CUCM, add again ...
Re: change agent status by supervisor from Reserved to Ready/Not_Ready
Created by
michal_madejowski
in
Contact Center
10-10-2018
10-10-2018
Ok, thank You for help, I will contact with our programmer to take care of this feature
Re: change agent status by supervisor from Reserved to Ready/Not_Ready
Created by
michal_madejowski
in
Contact Center
10-10-2018
10-10-2018
as documentation said:"A supervisor can set the state of another user to READY only if that user is ...
change agent status by supervisor from Reserved to Ready/Not_Ready
Created by
michal_madejowski
in
Contact Center
10-09-2018
10-09-2018
Hi We have Finesse 11.5(1) version. I want to able the supervisor to change the agent status from re...
Re: Device_Unregistered
Created by
michal_madejowski
in
Contact Center
07-05-2018
07-05-2018
HI @eandrcisco007 Did You find resolution for this problem? I have this same, logs from jgw1 CiscoTe...
t_Campaign_Query_Rule_Real_Tim table
Created by
michal_madejowski
in
Contact Center
07-02-2018
07-02-2018
Hi, I have problem with campaign report with is using t_campaign_query_rule_real time table from awd...
Re: Problem with logging to Finesse - This Finesse Server is out of service
Created by
michal_madejowski
in
Contact Center
06-08-2018
06-08-2018
SOLVED: Restart Call Manager node helped.
Re: Finesse Team Resource error.
Created by
michal_madejowski
in
Contact Center
06-08-2018
06-08-2018
Hello I have this same problem but restart Finesse server did not help. have 2 sides but SideB is of...
Problem with logging to Finesse - This Finesse Server is out of service
Created by
michal_madejowski
in
Contact Center
06-07-2018
06-07-2018
Hi I tried to search something in google but I found nothing. When I try to log finesse lab server t...
Re: DIALER FLUSH- no ring after callresult = 25
Created by
michal_madejowski
in
Contact Center
02-16-2018
02-16-2018
Thank for Answer. Query Rule is ok. We only had one case from hundreds of thousands of connections i...
Re: DIALER FLUSH- no ring after callresult = 25
Created by
michal_madejowski
in
Contact Center
01-26-2018
01-26-2018
Thanks for answer.RAT_SG exist because I created 2 campaign which is are similar but they are not al...
Re: DIALER FLUSH- no ring after callresult = 25
Created by
michal_madejowski
in
Contact Center
01-15-2018
01-15-2018
I do not know where can I check this but every campaign work in 1 time zone - UTC +1.For now I do no...
Re: DIALER FLUSH- no ring after callresult = 25
Created by
michal_madejowski
in
Contact Center
01-11-2018
01-11-2018
unfortunately I do not know what changes was made, another user made them.no, agents do not tried to...
Re: DIALER FLUSH- no ring after callresult = 25
Created by
michal_madejowski
in
Contact Center
01-10-2018
01-10-2018
In dialing list I have no zone selected, in configuration of the campaign I have Warsaw +01: 00 time...
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Public Statistics
Date Registered
11-04-2016
06:08 AM
Date Last Visited
07-24-2020
12:44 AM
Total Messages Posted
48
Total Helpful Votes Received
10
Helpful Votes Given To
User
Helpful Count
michal_madejows
ki
5
Selenia Irais Nieves Zamudio
5
geoff
10
See all >
Helpful Votes From
User
Helpful Count
jasondurie@moon
jet.com
5
michal_madejows
ki
5
See all >