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Hi
We have Finesse 11.5(1) version.
I want to able the supervisor to change the agent status from reserved to ready / not ready state. Is it possible? How can I do this?
Hi
I tried to search something in google but I found nothing. When I try to log finesse lab server then shows me error:
"This Finesse Server is out of service. Attempting to find a server that is in service"
Users can log to the finesse before.
I...
Hello
I found something bad in my UCCE 9.0 version.Dialer closed contact after it gave callResult = 25 and callstatuszone = B. In other campaigns evertything is ok.I know that this status tell me that it was made some chacnge on campaign but normally...
HiI have a problem that when an agent transferred inbound call to another, the call was disconnected. It will better show from TCD table belew:
RecoveryKey MRDomainID AgentSkillTargetID SkillGroupSkillTargetID ServiceSkillTargetID PeripheralID Rout...
I want to add new column to CUIC realtime report in standard CUIC 9.1(1) build 1 (9_1_1_10000_117). Report concerns outbound campaigns. New column must count percent of good calls to all calls and it is called "zakonczone". I have another CUIC in Pre...
as documentation said:"A supervisor can set the state of another user to READY only if that user is in RESERVED, TALKING, or HOLD state. "The our agent is in state RESERVED_OUTBOUND. Is there any difference?
Hello
I have this same problem but restart Finesse server did not help.
have 2 sides but SideB is offline write now. Restarted PG1,PG2,DIALER,CG1A and CTIOS also but nothing the only thing that worries me that JGW1 status in portico is CONFIGURING. I...
