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reggie-johnson
Level 1
Level 1
Member since ‎04-22-2007
‎08-18-2017
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CDR Report CCM Version 4.2

04-30-2008
I need to report on how long a call has been parked. Is that an event I can report on?ThanksReggie

CAD going from ready to reserve for no known reason

06-13-2007
I am running IPCC express 4.0 (5) at a call center. For no known reason one of my Desk Top agents go from ready to reserve. This is driving me nuts! Anyone seen this?
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Member Since ‎04-22-2007 03:40 PM
Date Last Visited ‎08-18-2017 03:56 AM
Posts 3