Hello everyone,One of the reasons we purchased the UC560 was for the smart call connector capability.  As we quickly learned, the software has no way of adding a prefix.  I have been messing with the modem options for sometime, and have yet to been a...

Ok, I hope someone can help.here is the flow.Someone dials into the system, a DID is matched, which points to a floating extension, which dials someones cell phone.Currently the caller ID on the persons cell phone is that of the call origin(the calle...

Hello!My company is purchasing a UC560.  Can someone please direct me to the best way to learn about this product?  I saw a book on amazon that apparently is good for the  UC500 ( http://www.amazon.com/Voice-Official-Certification-Guide-640-460/dp/15...