We recently upgraded from Unity 4 to Unity 5.0. We set up most of our Helpdesk people with a Class of Service called "Helpdesk" to enable them to ONLY change passwords for users.I have 3 Helpdesk people who cannot log on at all - but the others can ...

Hello. We have ton of Translation Patterns that we use as Speed Dials. They are all set up as:- Translation Pattern: *xxx. (i.e., *760.)- Discard Digits: PreDot- Called Party Transform Mask: 918005551212These all work great, but now we have a need...

Howdy. I would like to have my Agents have Remedy (our Helpdesk application) launch when they start their CAD. Does Remedy need to be installed on the CRS server in order to be able to do that?We are using 4.0.4 (or 4.0.3) Premium.