About mikechristensen

mikechristensen · 03-19-2009

Greetings,I have configured a subscriber to receive text message notifications on his cell phone when he receives a voicemail on Unity. I have configured the "Text Pager 1" option using his 10-digit phone number, ending in "@vtext.com" I have made ...

mikechristensen · 02-12-2009

Hello,We just recently upgraded to CRS 4.0(5) SR2, and I have been getting complaints that the "Preferences" icon is not available/visible in the toolbar on the Cisco Agent Desktop clients. I checked the Desktop Admin and made sure that the configur...

mikechristensen · 01-20-2009

Greetings,We have a call center that makes outgoing sales calls through a Teledirect predictive dialer. Our agents are able to make the calls just fine, but our customers see our calls displayed on their caller ID's as "Unavailable." We have three ...

mikechristensen · 12-12-2008

Hello all,I'm trying to pull usage statistics for a 1-800 number that we own. How do I pull this information down from CUCM using the CAR tool? I can't seem to find the right report that gives me what I need. For instance, I'm looking for statisti...

mikechristensen · 09-03-2008

Hello,I have what I believe will be a simple question: In Unity I leave a message and then I want to cancel it. I press a key (usually #) to bring up the message options menu and then press '6' to cancel. Unity asks if I want to try another extens...

mikechristensen · 03-19-2009

Hey Brad,No, I didn't see the domain syntax being dialed out of the Port Status Monitor. However, using your message tracking suggestion, I was able to determine that the message was being sent from Unity. Turns out that the user had two separate a...

mikechristensen · 01-23-2009

Thanks Nick. I appreciate your time in helping me through this. I will post what I find out.

mikechristensen · 01-23-2009

Thanks for your reply.Here is how one of the interfaces is configured:controller T1 0/1/1 framing sf clock source internal linecode ami ds0-group 1 timeslots 1-24 type e&m-wink-start description PD trunk1 thru CM to PSTNPD = Predictive DialerI realiz...

mikechristensen · 01-23-2009

Can I configure EANA on the Cisco 3825 to send the outbound ANI information?

mikechristensen · 12-12-2008

Well honestly, if I could get that, I'd be in good shape. Where can I pull that info from. Not too familiar with CAR yet.

Member Since	‎08-14-2007 09:36 AM
Date Last Visited	‎08-18-2017 03:56 AM
Posts	32

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Message Notificaton for Unity 4.2(3)

Cisco Agent Desktop Preferences Icon

Caller ID on T1 CAS Lines

CDR for Customer Reports Package

Cancelling messages in Unity 4.2(1)

Re: Message Notificaton for Unity 4.2(3)

Re: Caller ID on T1 CAS Lines

Re: Caller ID on T1 CAS Lines

Re: Caller ID on T1 CAS Lines

Re: CDR for Customer Reports Package