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About kimv
08-18-2017
kimv
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Member since
01-05-2006
34
Posts
25
Helpful
3
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Re: WIM/EIM system setup question
Created by
kimv
in
Contact Center
06-26-2012
06-26-2012
Can't see all I need from what you've offered. If you'd like to open a TAC SR and put my name in the...
Re: WIM/EIM system setup question
Created by
kimv
in
Contact Center
06-25-2012
06-25-2012
Can you be a bit more clear about how you have deployed EIM/WIM? You noted "Webserver and other appl...
ICM Script Question - Make a numeric value a dynamic label strin
Created by
kimv
in
Contact Center
06-30-2011
06-30-2011
I have just tested this and it worked in my lab. Here's what I did.I have configured a simple script...
IPCC/ICM reskilling website and user logging?
Created by
kimv
in
Contact Center
06-20-2011
06-20-2011
Dumpcfg is a to determine what users have made changes within Config Manager, unfortunately when the...
Re: Script editor ICM 6 - "...don't own the script lock"
Created by
kimv
in
Contact Center
04-18-2011
04-18-2011
How are you logging into ISE? Are you using the FQDN?You all may be seeing the following defect.Defe...
Re: ASK THE EXPERTS - Cisco E-Mail and Web Interaction Manager
Created by
kimv
in
Contact Center
04-18-2011
04-18-2011
Thanks Matt,If you are running CIM integrated with UCCE or standalone, then yes, Matt's answer is co...
Re: ASK THE EXPERTS - Cisco E-Mail and Web Interaction Manager
Created by
kimv
in
Contact Center
04-18-2011
04-18-2011
Thanh;All that is customizable within CHAT is documented here;http://www.cisco.com/en/US/docs/voice_...
Re: EIM - 'New' button on the Inbox list pane is greyed out.
Created by
kimv
in
Contact Center
04-14-2011
04-14-2011
Hello Ashfaque,You didn't include a screen shot of your Queues. I an integrated deployment you need ...
Re: Supervisor review of emails in EIM
Created by
kimv
in
Contact Center
04-14-2011
04-14-2011
Hello Krishna,Your supervisory loop outbound workflow is incorrect and requires a Branch Node in bet...
Re: Emails not answered
Created by
kimv
in
Contact Center
04-14-2011
04-14-2011
There is no concept of "RONA" within Cisco E-Mail and Web Interaction Manager. However, you can conf...
Re: EIM 4.3.1 - Supervisor unable to view agents or queues in re
Created by
kimv
in
Contact Center
04-14-2011
04-14-2011
This issue is being worked within a Cisco TAC Service Request.The description of this behavior is a ...
Re: EIM-Permissions?
Created by
kimv
in
Contact Center
04-14-2011
04-14-2011
Hello Kris,From the following guide;http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/conta...
Re: ASK THE EXPERTS - Cisco E-Mail and Web Interaction Manager
Created by
kimv
in
Contact Center
04-12-2011
04-12-2011
Question : Is there a technical reason for the CIM no longer supporting CCX ?Answer : Not that I nko...
Re: ASK THE EXPERTS - Cisco E-Mail and Web Interaction Manager
Created by
kimv
in
Contact Center
04-11-2011
04-11-2011
Hello Matt,1. Are you able to let us know of any new features that may end up in 4.3.4?Answer : No, ...
Re: ASK THE EXPERTS - Cisco E-Mail and Web Interaction Manager
Created by
kimv
in
Contact Center
04-11-2011
04-11-2011
Thanh1. Auto reply message can not display Vietnamese in auto reply message. What I expect is the Un...
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Public Statistics
Date Registered
01-05-2006
08:25 AM
Date Last Visited
08-18-2017
03:56 AM
Total Messages Posted
34
Total Helpful Votes Received
25
Helpful Votes From
User
Helpful Count
Vinicius Marchezini
5
geoff
15
Steven Crumbaugh
5
See all >