Hi Lara, The CD contents you mentioned are related to an update for CIM 9.0.1.The same thing happened to me, so I had to reorder the installation kit. Best regards, Vinicius

Hi Muhammad,If your CIM deployment is integrated with ICM, try to add a LAA selection node to your script (specifying the SkillGroup in the Consider if text field).Let me know if this works.Best regards,Vinicius Machezini

Hi Yogesh,Which SubscriberList Enum option are you using? I have attached the possible values list.You may want to check the samples they provide with the installation pkg. I like to use the AllAgents sample in order to see if my requests were receiv...