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In the past I've used the HolidayDoc script in the script repository on several IPCC 3.5 systems without a hitch. As a refresher this script uses java steps to obtain today's date. Furthermore it compares a list of dates in an xml file to todays da...
I've been contacted recently by several people asking if I had found a solution, so I thought I would post it here. This is what I have been using on IPCC 4.x Standard.
I'm having the exact same problem. The above solution works but when an agent places a call on hold for various reasons the caller hears ringback instead of the normal music on hold. Is there another way to give ringback to the caller before the ca...
