Don Moore
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Beginner
Member since ‎02-04-2013
‎08-18-2017

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We would like to finely control how barge-in works on an initial prompt.  This is with Nuance 9.   This can be done in Nuance by resetting these two values for the prompt.  But how to do that with CVP?  I've tried setting these as VXML properties but...
We are having an interesting issue with how the CVP handles an "ambiguous result" from Nuance. This is in Spanish for a prompt that asks the caller to input an eight character alpha-numeric account number. In Spanish the names for the letters "V" and...
Is it possible to use the VXML bargeintype property in prompts in CVP? In a particular menu if a caller presses a DTMF or says something that is in the active grammars we want to stop prompt playback and act on the input. However, if they say/press a...
Is there any way using Say It Smart to spell out an alpha-numeric string character by character.  That is, I will have a value of something like R4T62 and I don't want TTS to try to mangle a word out of that. I want it spelled out. I see how to read...
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Member Since ‎02-04-2013 07:45 AM
Date Last Visited ‎08-18-2017 03:56 AM
Posts 6