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Hey!At work, I need to build a solution that will use Finesse API. In the specifications, the client put two different buttons: A "HOLD" button to put the call on... "HOLD", and a "MUTE" button to mute the agent.To me, this is totally redundant, but ...
Hey everybody!For my job, I need to design a cisco agent interface from scratch. To do this, I need to be able to listen to finesse API notifications. I found out that those notifications are pushed through XMPP (which I can retrieve fine using Pidgi...
Thanks for your help Denise, I finally fixed the issue. I'm not sure what was causing all this trouble, but the problem was coming from the behavior of the xmpp protocol inside node. Since I'm not a XMPP expert (and cannot afford time learning XMPP e...
Well I don't feel that way but my boss does. We have a pool of 8000 agents working on our Finesse server, I don't think this would be so much of a load, especially using another server as buffer (our Node.js server) but my boss says it would be extre...
