02-20-2017 07:54 AM
Hey!
At work, I need to build a solution that will use Finesse API. In the specifications, the client put two different buttons: A "HOLD" button to put the call on... "HOLD", and a "MUTE" button to mute the agent.
To me, this is totally redundant, but since it is in the specifications, I just ask here: Is there any way to mute the current agent, instead of putting the call on hold, which could be 100% web compatible?
Thanks in advance!
Solved! Go to Solution.
02-20-2017 02:51 PM
Hi Nicholas,
Finesse doesn't have a "MUTE" API and I do not know any other options that is web compatible.
Thanx,
Denise
02-20-2017 02:51 PM
Hi Nicholas,
Finesse doesn't have a "MUTE" API and I do not know any other options that is web compatible.
Thanx,
Denise
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide