I have a development network that functions through another router inside the network. That internal dev network cannot reach the internet however you can ping, telnet etc to or from. I include a simple network diagram, sho route, sho ver and sho nat. I have attempted several NAT statements in the ASA5506 to allow 10.1.1.0 network internet capability but have not been successful. Any suggestions on what I am not doing correctly? Thanks ... View more

Does anyone know of a way to read the "Line Settings" such as "Display (Internal Caller ID)" or "Display (Internal Caller ID)" or "Device Information" "Description" information. I am currently using a "Get Call Contact Info" script which works for the information that supplies but I need to read the info mentioned above. Any suggestions would be welcomed. Thanks Carl ... View more

I have IPCC Express 3.5.2 and I am attempting to write a document to a different drive without success. Prior to this attempt I have successfully been saving this same document on the IPCC Express server in a known folder. I have checked drive permissions and I have read/write etc. I can move files manually from the original folder location to the new drive/folder location. Prior to trying to write to this other drive/folder I performed a "Create File Doc" step with no problems. Here is an excerpt of the trace file 6760: Oct 19 09:38:10.867 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=iSecure,type=Cisco Script Application,id=9,desc=iSecure,enabled=true,max=6,valid=true,optional=[cfgVars=[Lcom.cisco.wfapi.util.WFNameValuePair;@3aa5a6,script=record_phone_isecure.aef,last.modified=1255950901531]],Task id=102,000,000,031,Step id=1,617,Step Class=com.cisco.wf.steps.io.CreateFileDocStep,Step Description=Create File Document 6761: Oct 19 09:38:10.867 EDT %MIVR-DOCUMENT_STEPS-7-UNK:Create File Document(G:TEST RECORDING.wav) Task: 102000000031 6762: Oct 19 09:38:24.961 EDT %MIVR-APP_MGR-7-EXECUTING_STEP:Executing a step: Application=App[name=iSecure,type=Cisco Script Application,id=9,desc=iSecure,enabled=true,max=6,valid=true,optional=[cfgVars=[Lcom.cisco.wfapi.util.WFNameValuePair;@3aa5a6,script=record_phone_isecure.aef,last.modified=1255950901531]],Task id=102,000,000,031,Step id=1,621,Step Class=com.cisco.wf.steps.io.WriteDocStep,Step Description=Write Document (Filename = File_path_external ) 6763: Oct 19 09:38:24.961 EDT %MIVR-DOCUMENT_STEPS-7-UNK:Write Document(File_path_external ) Task: 102000000031 6764: Oct 19 09:38:29.133 EDT %MIVR-DOCUMENT_STEPS-7-UNK: Task: 102000000031 Exception from writing document: G:TEST RECORDING.wav (Logon failure: unknown user name or bad password) 6765: Oct 19 09:38:29.133 EDT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=iSecure,type=Cisco Script Application,id=9,desc=iSecure,enabled=true,max=6,valid=true,optional=[cfgVars=[Lcom.cisco.wfapi.util.WFNameValuePair;@3aa5a6,script=record_phone_isecure.aef,last.modified=1255950901531]],Task id=102,000,000,031,Step id=1,621,Step Class=com.cisco.wf.steps.io.WriteDocStep,Step Description=Write Document (Filename = File_path_external ),Exception=com.cisco.doc.DocumentNotFoundException: Task: 102000000031 Exception from writing document.; nested exception is: java.io.FileNotFoundException: G:TEST RECORDING.wav (Logon failure: unknown user name or bad password) Prior to executing drive G is mounted and available with appropriate permissions. According to the trace file I created a document on the "g:" drive "root" directory successfully but fail to write because of a bad username/password. This makes no sense since I am mapped and logged in. Any suggestions?? Thanks Carl ... View more

We have IPCC 3.5.2 and I am developing email capability. Our provider is godaddy and all accounts are pointed to this server. My questions is how do I configure e-mail service inside IPCC? Godaddy uses a different port and a username/password also needs to be supplied. The syntax smptserver.net:port emailaccount@yourserver:password causes an error. Any suggestions? ... View more

I have IPCC Express 3.5.2. I have successfully created a script that enables recording a message when either a wait timeout occurs and then the user selects to leave a message. There is a maximum time limit on the recording. As long as the user stays online long enough during the recording fort he max timer to expire I can save the file and send out an e-,mail with this attached. My question is how do detect hang-up then save the file and send the e-mail when a caller hangs up before the max time out has expired? ... View more

I need to locate technical information for the serial port of 7960/7940 etc phones. I need the pinout, baud rate, bits, parity etc and the command set that is used to communicate to the phone to enable dialing capability i.e. such as a 7914 expansion module can. This solution will enable school districts in this area to seriously consider a Cisco solution. I have very short period of time to come up with this solution. If you have any information in regards to this need or any questions please pass it on to me as soon as you could. Thanks - Carl ... View more

Hello, At this time I will be integrating CME (4.2) with CCX(5.0) that will be hosted on a 2851 512 mem /128 flash with a T1 card to a Nortel 61c or MyTel PBX switch. I am fairly certain integration will be through the Nortel 61c. The need is to enable CCX to function when a caller using a Nortel or MyTel (both are installed at this site) to connect to CCX and allow the script/application to function from there. CCX is the only solution to use that will enable the DB, E-mail, Voice Recording and IVR needs. I have been looking around for implementation/integration information that will define how to perform this integration and have not found anything definitive enough to enable me to make certain of all my needs. It appears that QSIG may be the correct direction but I need to get a better handle on how to perform this integration and some potential problems such as CLID - Called Party etc not being displayed correctly before I say we can deploy. Any one have any solutions/directions I would appreciate hearing them. Thanks Carl ... View more

I am brainstorming a solution that would use IPCC as an auto dialer to send a text message to people listed in an LDAP directory. I have made dialers before but need to find a way to pull data from LDAP in either AD, or Apple Open Directory formats. Does this seem to be a capability within the realm of IPCC or a miss use? ... View more