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We have a number of B200 M1 blade servers and we are occasionally seeing 'temperature: upper-non-critical' for the CPUs on these blades. This seems to co-incide with us running benchmarking software against the blades so I am not too concerned, but I...
ICD seems to include dequeued calls as abandoned calls in its reports. Can this behaviour be changed? I have a script where if all agents are busy, the call is redirected to a voicemail system. Calls that go to voicemail appear as abandoned calls in ...
My customer needs to control approximately 60 DDI numbers via IPCC Express Enhanced 3.1(2). Each agent is associated with a specific DDI number. Each call needs to route to the agent associated with that number, if the agent is available, otherwise i...
Thanks for the reply. The problem with using a REDIRECT step is that it doesn't check IPCC agent availability status - it always tries to ring the phone even if the agent is in NOT READY state.
