Member since ‎02-02-2009

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I started implementing CME systems a few years ago as we opened new branch offices. I now have implemented a CUCM-BE system at our headquarters. I was wondering if it is possible, and if so what the process is, to convert my CME users to CUCM-BE user...
Running V8.02 of UCCX when I log into the Supervisor Desktop, I can log in ok, but when I choose a team, I get the following errors:Unable to log into the RASCAL server. Agent and team statistics will not be available.It was working fine yesterday. N...
What is the best way to have a different "prompt" play while a caller is sitting in a CSQ waiting for an available agent, depending on the CSQ?Thanks
When trying to login to CAD to an agent with a CIPC phone, I get an error message that states "you cannot login because the phone is IPv6 enabled". We don't use IPv6. Is there a way to turn this off on the CIPC?Thanks
Can someone tell me how to configure either the Windows CAD or the CAD-BE to display that CSQ Stats screen within the main windows with the smallest footprint possible? Also, I would be interested in opinions on the pros/cons of CAD vs. CAD-BE. Our a...
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Member Since ‎02-02-2009 10:16 AM
Date Last Visited ‎09-28-2018 12:06 AM
Posts 63