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Hi everybody,Our customer needs a custom report which will give us all the steps entered in the IVR and call duration. We know this call duration is in the CUIC reports but they want to see this data in the custom report and how can we get this call...
Hello everyone,
I need to login to UCCX 11.6 Informix database as dbadmin rights to create a new procedure for a custom report. As far as I know, uccxhruser account which is used for CUIC reporting has readonly rights in db_cra database. When I log...
Hi Mike, Sorry for the late response, yes we can transfer the data from the IVR to custom databases via the methods you mentioned and also it is an issue putting a transfer method to all places in the IVR and make the system complex but we need to d...
Hi,
I have created a new SP in db_cra with RazorSQL but when I tried to execute it on Razor,I got the attached error which is "routine can not be resolved". In fact, I only changed the name of a current stored procedure and then tried to run it and...
thank you very much Jonathan. I was using squirrel sql client for Informix and I have learned today that it has some issues. I tried to create a function with IBM OpenAdmin and managed to create it. Infact, I have still with an issue with creating a...
I have also tried to do it but failed. I have written a very very basic SP but failed to create it. I have also copied and changed the name ,it again failed. Do I need Cisco TAC to create for me a new user or change something on the system which all...
Hi Jonathan,
Thanks for your kind reply. Does uccxhruser have SP create/update permission on db_cra database ?
As far as I know, it does not have these rights. When I tried to alter the "sp_agent_call_summary" ,I got permission denied error. How ...
