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Hello, Cisco Contact Center customers and partners.I'm happy to report that the "Sub-Technology" selections listed under the "Contact Center Software" Technology for TAC Service Requests will be updated with the proper names of the Contact Center pro...
Hi, folks.I know it's somewhat difficult to find information posted as documents or determine what exactly has already been posted here in the Contact Center community. So I've compiled this index of the existing documents, broken out by technology/...
Hi Valentin.I don't know of any third-party applications that would perform automated reskilling in that manner. But any custom tool would have to perform configuration changes through CONAPI -- **not** via direct editing of the AW DB. The AW DB sh...
Hi Valentin.I'm sorry to tell you that what you are reporting is actually Outbound Option working as designed.Please refer to page 27 of the Outbound Option Guide for UCCE 7.5: http://tools.cisco.com/squish/218A0Regarding blended Campaigns/Skill Gr...
Hi, Geoff.Actually, those were old unanswered EIM threads that Kim was responding to, just to have the solutions/answers documented in the forum. That's why they showed up outside this Ask the Expert Event thread.But thanks for the bump! It's best ...
Hi, Geoff.Last week I reviewed all the threads posted to this forum in Feb and March ... For a couple of the unanswered questions, I responded with the information that I had on hand. For some that involved custom scripting/development, I figured ...
Hello. It appears that this is a duplicate thread, and you actually had this issue resolved in this thread.May I delete this duplicate thread for you?-Paulo
