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we are creating a custom script that allows users to record a message after taking a survey . We need to save/export these files so that they can be tagged and reference from and external source. Is there a way to do this through the Script Editor?...
we are running UCCX 5.0.2 and we are having a problem with the agent wrap up codes. the were working for a while, now that I have added a new application, agents are not seeing wrap up codes for that new application.There must be something that I ha...
User is running uccx 5.0 and their supervisor desktop all of sudden stop showing the stats for Skill Groups - Team Skill Stats - the first window by default.When you select an individualCSQ, you do see the stats, but you see nothing when you are tryi...
We are seeing a delay of over 3 minutes in the outbound dialer for each call to presented to a ready agent in the outbound preview dialer with UCCX 5.0Agents see this when they go from Work to Ready. We have confirmed that there are records in the d...
Has anyone had to install licenses for the outbound preview dialer in uccx 5.0 after the initial install? I have the new outbound licenses, but i am not sure if I need to reinstall CRS or just add the license file to get the subsystem to appear...
