04-21-2009 07:38 AM - edited 03-14-2019 03:59 AM
we are running UCCX 5.0.2 and we are having a problem with the agent wrap up codes. the were working for a while, now that I have added a new application, agents are not seeing wrap up codes for that new application.
There must be something that I have missed in adding a new app;lication
04-21-2009 10:22 AM
log agents out and in i assume. directory sync? under destop admin.
04-21-2009 09:19 PM
If you have configured new associated with application, check if the wraup is enabled for new CSQ.
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