Hey  netcrackercorp,   The DEV team is actively working on the resolution of this bug, I will update you when the fix has been pushed.  Unfortunately, there isn't a way to report on PSIRT data with CSV imports due to this bug.  However if the CSPC is an option, this is the best way to ensure accurate alert data.   Please private message me the company and inventory names of this instance.  Also, provide the SNs of the devices you are seeing issues with contracts.   Thanks, Justin ... View more

Hey  twylyghtcisco,   Can you try syncing to the NTP server from the CLI.  You will need to log into the adminshell and run the command 'timesync'.  You can utilize the default one or enter your own preferred server.  Once synced, run a 'reboot' command.  Let me know if you are still receiving the alerts.   Thanks, Justin ... View more

Hey  casey_biggs8,   Correct, making these changes and using only 'Latest View' should get rid of all the decommissioned devices.  Let me know if you are still seeing these after.   Thanks, Justin ... View more

Hey  casey_biggs8,   Sounds as if there is an upload profile being used as well.  Can you check for the below setting and see if it acts the same.  Once the setting has been changed, a full collection may need to be processed once more before upload.   'Settings' -> 'Manage Upload Profiles' -> Select the scheduled profile and look under 'Devices Selection for Upload' -> Select 'Managed Reachable Devices.  This ensures only currently active/reachable devices on the network are being collected and reported on.   Thanks, Justin ... View more

Hey  casey_biggs8,   I see, can you see if they are using an upload profile to upload their data or if they are using only the collection profile and using the upload at completion setting?   Thanks, Justin ... View more

Hey  casey_biggs8,   Typically duplicate serial numbers can be seen with previously used devices being added in a network or changing hostnames/etc.  Please try the following in the CSPC GUI and try to run a new collection.  Please ensure the setting 'Run Discovery Before Collection' is set on the collection profile you are using.   In the CSPC GUI -> 'Settings' -> 'Discovery Settings' -> Switch 'Serial Number Duplicate Check' to Yes Also, 'Settings' -> 'Manage Data Collection Profiles' -> Select the used profile and go to Profile Details tab.  Ensure discovery is set to run before collection.  Push a collection job and let me know if duplicates remain or not.   Thanks, Justin ... View more

Hey  George D,   On the SNTC Portal please try changing the viewer settings to see if this fixes the issue.  On the left dashboard go to 'Application Settings' -> 'Report Preferences' -> Ensure 'Latest View' is selected.  This will only show data from the last upload pushed to the portal.   Thanks, Justin ... View more