Hey  piowil,   Can you private message me the company name for the instance you are trying to add users on?  You can send a private message via hovering over my username and selecting 'Send Message' option.    What do you mean by ' The users management options on Cisco Services Access Management portal are inactive.'  Can you provide a screenshot that displays this error?   Thanks, Justin ... View more

Hey  azammohiuddin,   Are you referring to the certificate entitlement that links the CSPC collector to an instance on the SNTC Portal?   Thanks, Justin ... View more

Hey  kumar.abhijit1,   Please confirm the CSPC is regularly running collection jobs as well as upload jobs.  This can be confirmed by going to 'Settings' -> 'Manage Data Collection Profiles' -> Ensure this job is also scheduled along with any upload jobs.   Thanks, Justin ... View more

Hey  SRuffer,   From the snapshot it appears these jobs are not scheduled and are just jobs that have been ran previously.  Unfortunately, these can't be cleared for the 'Inventory Jobs' reports but will not continue to run/be used in the future.  Only the scheduled job will repeat and refresh the collected data.   Thanks, Justin ... View more

Hey  miralpatel91,   I will message you with what other methods to proceed with upgrade.   Thanks, ... View more

Hey  miralpatel91,   Please run the 'show apply' and 'show apply progress' commands in the CSPC GUI from the admin login.  Let me know what you see here.   Thanks, Justin ... View more

Hey  casey_biggs8,   I see this is a different issue from your other post but is it from the same instance of company/inventory?  If these devices are different from the ones you are seeing with other issue, can you provide the IP addresses of these specific examples.   Thanks, Justin ... View more

Hey  casey_biggs8,   Can you private message be the company and inventory names for this instance?  Also, can you provide the serial numbers that you are not seeing within covered/uncovered sections?   Thanks, Justin ... View more

Hey  miralpatel91,   Which method of upgrading have you tried to get to version 2.8.0.1?  Please provide any screenshots that show upgrading issues.   Thanks, Justin ... View more

Hey Steve,   Can you private message me the names of the company and inventory of this instance?  This can be done by hovering over my username and selecting send message option. Thanks, Justin ... View more

Hey  casey_biggs8,   Can you go into root access of the CLI and check the below file and provide the contents?  Make sure if you are SSH'ing into the appliance, first log in as collectorlogin and 'su' up to root.   Once in root -> Run command 'cd /etc' -> Send me contents of the hosts file.   Thanks, ... View more

Hey  wemckain1,   Can you PM me the customer and inventory names for the this instance?  This can be done by hovering over my username and selecting send message option.   Also, follow the below steps and send me the requested screenshots and files. In the CSPC GUI:  'Reports' -> 'Device/Discovery Reports' -> 'View Managed Devices' and export this by pressing the blue error near the search bar.   'Reports' -> 'Inventory Jobs' -> Open up the last few and take a screenshot of this.   Thanks, ... View more

Hey  ciscolipa,   Can you provide me the company and inventory name details via private message?  Also, provide the device info of the firewalls.  You can send messages by hovering over my name and select the option.   Thanks, Justin ... View more