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jumin
‎02-17-2021
Cisco Employee
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100 Helpful Vote
50 Accepted Solution
15 Accepted Solution
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30 Helpful Vote
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Stats
Member since ‎08-22-2016
439
Posts
140
Helpful
68
Solutions
Certifications
Understanding of Cisco Network Devices
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Re: CSPC no longer shows serial

Created by in Smart Net Total Care Portal and Collector Discussions
12-08-2020
12-08-2020
Hey patrickroberts, To confirm, you are only running the collection job with the 'SNTC' collection p...

Re: 'No available roles to assign to users' error in Cisco Services Access Management portal

Created by in Smart Net Total Care Portal and Collector Discussions
12-08-2020
12-08-2020
Hey MJ4242, For manual onboarding and BSSLP enablement requests, please reach out to the TAC Front L...

Re: Duplicated SNTC Portal and User Migration

Created by in Smart Net Total Care Portal and Collector Discussions
11-25-2020
11-25-2020
Hey dreina, Please reach out to the TAC Front Line teams for assistance at sntc-support@cisco.com. T...

Re: SNTC Portal Access

Created by in Smart Net Total Care Portal and Collector Discussions
11-25-2020
11-25-2020
Hey Morris Furman, Check once more and should be able to assign SNTC roles now. Keep in mind the pro...

Re: Totalcare Portal issue with certain Product ID's

Created by in Smart Net Total Care Portal and Collector Discussions
07-17-2020
07-17-2020
Hey MBrowsey2, As discussed through PM, this was issue with configuration of collection profile.

Re: CBR access granted, still not showing in portal

Created by in Smart Net Total Care Portal and Collector Discussions
07-16-2020
07-16-2020
Hey JSM92, Please private message me the CCO ID as well as the party ID on the instance you are tryi...

Re: Portal SNTC Access

Created by in Smart Net Total Care Portal and Collector Discussions
07-16-2020
07-16-2020
Hey Cisco SmartNet, Private message me the CCO IDs of both users and I will check it out in the back...

Re: SNTC Portal showing serials with active SMARTnet as uncovered

Created by in Smart Net Total Care Portal and Collector Discussions
07-16-2020
07-16-2020
Hey Doug, Hope you're doing well! Please private message me the company and inventory names of this ...

Re: Totalcare Portal issue with certain Product ID's

Created by in Smart Net Total Care Portal and Collector Discussions
07-08-2020
07-08-2020
Hey MBrowsey2, The portal is showing proper collected data for other devices and just not for the pr...

Re: NO SN UCS AND MCU VIEW.

Created by in Smart Net Total Care Portal and Collector Discussions
07-08-2020
07-08-2020
Hey Ricardo, I have replied back earlier this week. Please follow provided steps and send me request...

Re: SNTC Portal Access

Created by in Smart Net Total Care Portal and Collector Discussions
05-26-2020
05-26-2020
Hey Sriram2, Are you still having access issues? I see you now listed as a 'CustomerAdmin' on the SN...

Re: Upload to SNTC stuck in "IN PROGRESS"

Created by in Smart Net Total Care Blogs
05-21-2020
05-21-2020
Hey soporte.redes2, How long have the uploads been processing? This can take longer depending on net...

Re: SNTC Portal Access

Created by in Smart Net Total Care Portal and Collector Discussions
05-21-2020
05-21-2020
Hey Sriram2,   Please private message me the CCO ID used. Tbanks, Justin

Re: I registered with SNTC but I'm not active yet.

Created by in Smart Net Total Care Portal and Collector Discussions
04-02-2020
04-02-2020
Hey sousasmarinho@gmail.com, User is now a DA on CSAM and CustomerAdmin on SNTC Portal. Please confi...

Re: i'm running 2.8.1.7 of the collector and my inventory reports don't have serial numbers included

Created by in Smart Net Total Care Portal and Collector Discussions
04-01-2020
04-01-2020
Hey davidlittlefield, Please confirm you are running a collection job and not just uploading. Using ...
Public Statistics
Date Registered ‎08-22-2016 11:10 AM
Date Last Visited ‎02-17-2021 08:46 AM
Total Messages Posted 439
Total Helpful Votes Received 140
Helpful Votes From