Hey  bryan.perina,   Hmm, that is strange.  Upon initial deployment, the GUI will require you to make an admin password as well as choose and answer three security questions before any job operations can be done.   Unfortunately, the only ways to recover a GUI password now are the security questions or the OTP TACACS setup.  Could you try issuing another OTP and try once more?  Please try clearing caches as well as using different browsers.   Thanks, Justin ... View more

Hey Doug,   I hope all is well with you!  Please PM me the SNs of the devices in question.  I believe CCW-R will show an accurate representation unless the contract association was recently made.   Thanks, Justin ... View more

Hey Christian,   Have you tried different browsers as well?  Give this a try and please PM me your CCO ID.   Thanks, Justin ... View more

Hey Brian,   1. Discovery job schedules depend on how frequent devices are added onto the network.  Keep in mind, once a device is already discovered, you do not have to keep rediscovering them as they will remain in LiveNodes as long as they are reachable from the CSPC.  Typically, I recommend scheduling the discovery jobs about once a month or so depending on the frequency of adding devices.   2.  Correct, I would say this should be scheduled regularly, we typically recommend no more than once a week.  You will want this job to run after discovering any newly added devices so that inventory data is picked up from these new nodes.   3.  You can schedule the upload profile to run after the collection job.  However, the default collection profile has the setting automatically enabled that will push an upload after the collection portion is completed.  Thus, you do not have to worry about scheduling the upload if you are utilizing the default collection profile.     As mentioned I would use the default collection profile, which should be fine to process on Saturday.  Scheduling the discovery for Fridays may be fine depending on what method of discovery you are using (i.e: IP address list, IP ranges, protocols, etc).   Thanks, Justin ... View more

Hey Brian,   Yes that is correct.  All three jobs must be scheduled to be ran on a consistent basis and will not run otherwise unless manually pushed.  The collection job is what pulls the inventory data from each device whereas the upload just pushes the data to SNTC.  So each upload job was pushing the stale collected data from that last inventory job.  I would recommend going into the CSPC -> 'Settings' -> 'Manage Data Collection Profiles' -> And setting the schedule for the default profile.  This will automatically export the collected data to the portal when the collection portion finishes.  If you go this route, cancel the upload schedule to prevent two uploads coming in at once. Thanks, Justin ... View more

Hey D Y(Dongyeong),   Can you private message me the company and inventory names for this instance?  You can do so by hovering over my username and selecting send message option.   Thanks, Justin ... View more

Hey  BrianV,   I believe they recently got rid of the latest view so that shouldn't be an issue.  Can you confirm collection jobs are running before an upload is pushed?  Can you provide me the Inventory Jobs reports?  This can be accessed on the CSPC GUI via 'Reports' -> 'Inventory Jobs' -< And open up the last few.  Feel free to private message me this via hovering over my username and selecting send message option.   Thanks, Justin ... View more

Hey  Lmarquez,   Correct they will need to go to Create Upload Profile to make one as there is not a default one.  Then they can manually push just the upload by going to 'Management' -> 'Upload Data' and select the created profile.   Thanks, ... View more

Hey  Lmarquez,   There may be further details you can pull out of the log for that job.  Go to 'Reports' -> 'Inventory Jobs' ->Find the failed instance and take note of the job ID.   You can go to the Administration tab and select Export log files.  Find the same log as ID and look through for failed messages/errors, these typically are at the bottom of the file.   Also, as a test try pushing an upload using just an upload profile instead of the collection profile export option.  This will confirm the issue is connectivity with Cisco   Thanks, Justin ... View more

Hey Juan,   Please private message me a screenshot of the following on the GUI. 'Administration' -> 'Server Properties' -> 'Registration Certificate Properties' -> Open the applied cert and take a screenshot of this.  I have checked the portal and looks like there are no CSPC certificate instances.  From the screenshot in the initial post, looks like the certificate of the newly created instance was used but they are both utilizing the same inventory name, this may be an issue.   You can send PM via hovering over my username and selecting the send message option. Thanks, Justin ... View more

Hey  gustavoemerim,   Can you confirm you are running a collection job before uploading to the portal?   Thanks, ... View more