Hey  jeff.carvalho,   Please private message me the CSP ID of the collector as well as the CCO ID you use to login to the SNTC Portal.   Thanks, Justin ... View more

Hey  cslusser,   I will request more info via PM.   Thanks, Justin ... View more

Hey  fernando_lobo,   What is the status of the upload on the collector's end when pushed?  Are you receiving a failed or success status?   Please private message me the following screenshot.  You can PM me by hovering over my username and selecting Send Message.   In the CSPC GUI -> 'Administration' -> 'Server Properties' -> Switch to 'Registration Certificate Properties' tab and select drop down the info for the certificate listed here.  Send me a screenshot of this.   Thanks, Justin ... View more

Hey  cslusser,   Are you using the template that is provided in the SNTC Portal?  If you have admin access, you can go to the 'File Import' tab on the left dashboard.  After selecting 'CSV File Import' option, you should be able to download the sample CSV file. Thanks, Justin ... View more

Hey  Cisco SmartNet,   Please private message me the company and inventory names of this instance.  This can be done via hovering over my username and selecting Send Message.  I will check the details from my end. Thanks, Justin ... View more

Hey  Robert Tyrrell,   Please private message me your CCO ID as well as the customer companies you have requested access to.  You can PM me by hovering over my username and selecting Send Message. Thanks, Justin ... View more

Hey  RAFALJACKOWSK1,   Can you private message me the company and inventory names of the instance in question?  You can private message me by hovering over my username and selecting send message. Thanks, Justin ... View more

Hey  ANDRE MUENTENER,   Can you private message me the company name as well as the CSP ID of this collector.   Thanks, Justin ... View more

Hey  RAFALJACKOWSK1,   Can you provide more details by what you mean by support coverage?  Do you mean contract data?   Thanks, ... View more

Hey  Luis Alberto Sánchez Ruiz,   Please private message me the company name as seen in the SNTC Portal as well as the CSP ID of the collector/inventory.  This can be done by hovering over my username and selecting Send Message. Thanks, Justin ... View more

Hey  GREGORY LEGGETT,   Please private message me the company and specific inventory that you are trying to delete.  What steps have you taken to remove the old collector?   Thanks, Justin ... View more

Hey  Dawit.Zeru,   Unfortunately, this can't be changed.  The portal is now designed to show data from the 'latest' upload.  However, the CSPC inventories the data together and pushes the entirety during upload. Thanks, Justin ... View more

Hey  Jameson.Waggoner,   You will be unable to utilize four collectors to upload to one inventory.  Each upload will interfere and update the portal to only show what is on the 'latest' upload, so won't keep the cumulative data from all uploads.  You can separate each CSPC to it's own inventory on the portal if you wish.   /8 is too large to run a discovery on and even running too many /16s at once could cause problems.  You may have to break up into multiple discovery jobs and scan a few /16s at a time.  However, if possible I would recommend going the discovery via protocol route as the IP range method will utilize time and resources on addresses that have no devices configured.   This method requires some seed IP addresses and will run a scan dependent on which protocols are selected (ex: CDP, OSPF, ARP) and the set hop count.   Thanks, Justin     ... View more

Hey  MBrowsey2,   Can you private message me the company and inventory names you are seeing this with?   Thanks, Justin ... View more