Hi Team, We would like to better understand the ACD behavior of UCCX 12.5 with regards to two use case scenarios around Agent-Based Outbound Preview campaigns: Scenario 1Two Outbound Preview campaigns are running concurrently and both are set to use ...
Hi, I have a CUCM-registered DX80 (running CE 9.7.1). As you would expect, the endpoint will show the Proximity indicator on the right side of the screen when paired and the indicator will go away when paired devices disconnect. Is there any way to d...
Hi All,
I'm working with the UCCX Config API, trying to retrieve and update XML Documents from the UCCX Documents Repository. I'm able to get a listing of Documents by recursively parsing through the response of /adminapi/document, but I can't find...
Hi,I've been experiencing an issue with Spark and its Hybrid Call Aware service where a call through CUCM shows up in Spark (with the "Join" button to start the zero-touch meeting), but stays "stuck" in Spark for a whole day. Basically, the Join butt...
Hi all,With the Outbound module in UCCX 8.0, we were wondering whether it was possible to show agents more info about the contact they will be calling (when reserved for an outbound call) besides the 6 fields in the Dial List (account number, first n...
Jonathan,This looks very interesting... I had never actually realized before reading the Desktop Admin Guide that calls presented to the agent by the outbound dialer are in fact "inbound" calls.Thanks for your help!~ Eric
Hi JT,Thanks for taking the time to answer my question.As far as I could tell from my investigation in Desktop Admin, the only events that can trigger a CAD workflow are associated to Ringing or Talking states -- I haven't seen anything related to th...
