Call Aware - Stuck Call

[Eric Losier]

Hi,

I've been experiencing an issue with Spark and its Hybrid Call Aware service where a call through CUCM shows up in Spark (with the "Join" button to start the zero-touch meeting), but stays "stuck" in Spark for a whole day. Basically, the Join button simply always stays there and the call's duration counter keeps counting up, even though the call has ended...

Is this a known bug or issue? What should be do to fix this erratic behavior?

Thanks.

~ Eric

[keglass]

Eric,

Have you seen this document about known issues with Hybrid Call Service Aware and Connect?

Known Issues with Hybrid Call Service Aware and... | Cisco Cloud Collaboration Help Central

If it doesn't address your problem, then please submit your feedback and logs via your Cisco Spark account.

Cisco Spark | Send Feedback in the Cisco Spark App and...

I hope this helps resolve your issue.

Kelli Glass

Moderator for Cisco Customer Communities