Hi, Can anyone please help me to understand the Cisco certification requirements to be a cloud based Contact Center partner who can build/develop/sell/manage cloud Contact Center for their customer. Thanks & Regards,Muzammel Haque

Hello,We have UCCX 11.6 with Finesse desktop for call center. we also have separate ticketing system (OTRS) cloud hosted. Recently management want to integrate with ticketing system so that from IVR customer can select to open a new ticket or they ca...

HiI want to know what is the cost crossover point of on-premise & cloud base UC. In which point hosted UC is less expensive and is which point more expensive compare to on-premise solution. Any TCO calculator is available in Cisco?Please help. Thanks...

Hi,We are planning to prepare a demo lab for customer demonstration so that we will carry all these demo lab to customer premises and connect to our UC lab and will show the demo UC features. Equipments would be included in the demo are below:1. Two ...

Hi,We have UCCE 7.5, CUCM 7.1 and CVP 7.02 version and we want to upgrade to the 8.X or latest version but we have no ESW and UCCS contact.How we can upgrade our all application to the latest version. what License or conatct need to purchase from Cis...