Hello, How would I call a telco service number beginning with a *, from a Cisco IP-phone connected to the UC540? I cannot seem to add numbers with * in the outgoing dial plan in CCA 3.2 Thank in advance! Johnny ... View more

Hello, I have configured one blast group for all (7) employees which is linked to the companies main phone number. I have configured Night Service schedule to forward calls to an external mobile number. Unfortunately this number can only be configured using CCA or CLI. But if for some reason everyone will be out of the office, they want to be able to forward all incoming calls directly to an external number that they decide at that moment. So this number can be different than the one configured in Night Service. How would they be able to forward an incoming call on the blast group to an external number, using one of the IP Phones to define the external number? Should I use something else instead of Blast Group to achieve this? Although I think this is a basic function on most PBX's, I couldn't find any solution to do this on the UC500. I am mostly using CCA to do everything but I have no problem using CLI. I am CCNA but voice is still a bit chinese for me at this moment. Any advice is much appreciated. ... View more