All,I have approximately 16 remote sites, each with their own local PRI (some with multiple PRIs) - we are just starting to receive complaints of crackling on the IP phones when initiating outbound calls to the PSTN. Internal calls are fine as well a...

Hello All,I have a simple queue with 10 agents in it which has been routing to the longest available member of the queue. I have now had to modify the script to play a menu prompt at the start which gives callers the choice to select an option (1-9) ...

Hello All,Does anybody know if you are able to do UCCX call recording on a 7912 phone? I do not see the option within the 7912 device configuration page to span the port to the PC even though the 7912's do have two ethernet ports on them and daisy ch...

All,I have been noticing that one of our queues every morning lately shows one call in the reports "total contacts" column in RTR - it does not show the call as being handled, abandoned or dequeued. In addition this is all before the script even rout...

Hello All,I am trying to convert and upload a ringtone into CUCM v8.0(2) with no luck at present - I have a few issues:I first converted a .wav to a .raw, uploaded it to the TFTP server, modified the Ringlist.xml and restarted TFTP clusterwide. Once ...