UCCX Call Recording on 7912 phone

[pcaltagirone22]

Hello All,

Does anybody know if you are able to do UCCX call recording on a 7912 phone? I do not see the option within the 7912 device configuration page to span the port to the PC even though the 7912's do have two ethernet ports on them and daisy chain the PC onto the network. The firmware for the 7912's is 8.0 (3). The latest and greatest firmware is 8.0(4) so i do not beleive it to be related to that - I am thinking unfortunately that they 7912's cannot perform call recording and will need to be replaced.

Thanks in advance for the feedback!!

Paul

[thomascollins]

Correct, the 7912 does not support Built in Bridge.  You would need to use Desktop Recording or SPAN.  Or switch to something like the 7911.

(See https://supportforums.cisco.com/thread/302779)

Tom

[pcaltagirone22]

Thanks for the reply, appreciate it - I figured I would have to at least go to 7911's

Paul