My Active UCCX HA deployment runs version 10.6, prior to upgrading it to 11.5, we cloned the original, renamed and changed the IP address, renumbered the triggers and CTI ports so now obvious clash was seen. This was done for agent training and testi...

We run contact center express and I need to record some prompts for a new script, when i access subscriber info on my Unity 7.13 web page the java applet displays as a red X. I have tried 4 browsers, three OS's (XP Vista and 7) and reloading to the l...

To All,We have been able to get i-phones to work consistently on CUCM 7.13, but the same settings on an I-Phone 4 fail with the following error:Cisco Mobile could not connect to the server. Timed out trying to establish a connection, please check ser...