There are a few articles on this; Increase VXML server virtual memory from 256 MB to 512 MB as described in:   http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-customer-voice-portal/116279-technote-vxml-00.html Install ...

Please keep in mind:In an extreme situation, if there is only one agent in the Ready state, the specific call, which the lone agent did not answer previously, continues to queue to the lone agent in a recursive manner until the agent answers the call...

If you want the UCCX server to play the MOH versus the CUCM resources, then this is easier than it may seem.Simply create a .wav file that is played for the pre-described 10 seconds.  Make this interruptible so if an agent does become available, it w...

The first thing i noticed is the lack of the delay step between the Start and accept step.  This has been a sticking point for UCCX scripts for awhile now.  a minor change i just wanted to mention.  Other than that, I do not understand the the questi...

You set the interruptibility of a VRU script through the Network VRU Scripts gadget in the Unified CCE Administration Web tool.