Or you can use Agent Detail Report which it will give the exact duration of each call and configure Thresholds to display only calls that are below a minimum predefined talk time.

You can use Thresholds for Avg Talk Time you can display only agents which average talk time is less then 60 seconds for example.

This looks an old thread but ill comment anyway so i don't open a new one. I had the same problem with calls coming from ITSP if all agents are not ready the call worked fine waiting in the que and moh streamed ok when any agent changes to ready stat...

As Roger said Reactive Debug script is the best way to troubleshoot any script, there are YouTube videos that explain how debugging works. When the client has to press any digit to connect to an agent i would use a menu item, it's easier to understan...

Congrats @Silesio Carvalho amazing achievements