Hello, I am running CUCM 10.5 and UCCX 10.6. I have some users with Jabber who don't need to be logged in on UCCX as they are doing outbound calls. If i want to get reports from these extensions, do i need to have them logged in on UCCX?. I really a...
Hello,
As a supervisor, I am trying to run the Agent State Log Report on CUIC Live Data. However, I can only see myself on the Log, but not my entire team. How could i view my entire team for this Agent State Log Report?
Additionally, how could i...
Hi everyone, Could i use the newest Cisco Jabber 11.x Iphone only voice on CUCM 8.5?, if yes so, What is the procedure? I really appreciate all your help. Thanks, Alexis
Hello everybody! I have a CUCM and UCCX centralized cluster. Current software versions:2 MCS x CUCM – 8.5.1 SU42 MCS x UCCX – 8.5.1 SU41 MCS x Unity Connection - 8.5.1 SU4 Considerations :- Migrate CUCM and UCCX HAoLAN cluster from single site to ano...
Hello AllCan anyone tell me how i can check the concurrent users on UCCX 8.5?...i have 125 premiums seats, but i don't know how many i am using concurrently.I would appreciate the help.Thanks.Alexis
Hi Anandi have checked this association, but the user does not still appear either as available supervisor or Primary\Secondary SupervisorWhat configuration should apply on the system to achieve this??... i already assigned to the user the supervisor...
HelloI have a doubt, how can i get these logs using CUCM SDI and SDL traces with SIP call processing and SIP Stack options enabled??...should i use the real time monitoring tool?I appreciate the help.Thanks,Alexis
Hello I have a doubt, how can i get these logs using CUCM SDI and SDL traces with SIP call processing and SIP Stack options enabled??...should i use the real time monitoring tool?I appreciate the help.Thanks,Alexis
